Bill Presentment for Public Healthcare Institutions

Seeking medical treatment and care is a worrying experience by itself and you should not have to worry further about trying to understand your healthcare bills.

Seeking medical treatment and care is a worrying experience by itself and you should not have to worry further about trying to understand your healthcare bills. To make it easier for you to understand the healthcare charges, public healthcare institutions* will adopt a consistent format in presenting the details of your healthcare bills to you progressively from Apr 2021 onwards. 

The new bill format will:

  • Standardise information presented in healthcare bills across healthcare institutions and care settings.
  • Clearly indicate the pre-and-post subsidy costs, and how various financing schemes will help you to pay for the remaining amount.
  • Provide options on bill payment methods, including an SGQR code for online payment for added convenience. Patients can also access their bills and make payments on HealthHub**.

* These exclude the National Skin Centre printed bills, as well as bills printed by self-payment kiosks at the National University Polyclinics and National Healthcare Group Polyclinics.

** Selected pharmacy bills incurred at the NUHS and NHG institutions will be accessible at HealthHub at a later date.   

New Features To Note for Your New Bill

The bill shown below is for illustrative purposes only. Your actual bill may differ based on your medical treatment.

A quick summary of the total bill will be provided.
Different payment methods will be available to customers.

For bill enquiries, please contact the respective healthcare institution. The contact information can be found at the bottom right of your bill.

How To Access Your Medical Bills and Make Payments on Healthhub

Step 1: Under Health eServices section, select Payments and login using your SingPass.

You will need to login with your Singpass to pay your medical bills.

You will see a list of your medical bills and the corresponding amount to pay.

Step 2: Select which bill(s) you wish to make payment for. You can view the details of each medical bill by tapping on the Invoice number. If you wish to make payment for multiple bills, you may select them at one go and the Total Amount will reflect accordingly.

Select Proceed to Payment.

You will be able to check the details of the bill before making a payment.

Step 3: On the payment page, enter your mobile number and email address to receive the payment acknowledgement and select your payment options: Visa, MasterCard, or eNets Direct Debit.

Ensure that all the details entered under the Payor Information is correct
Payment Options Instructions
VisaEnter your card details and select Pay.
MasterCard
eNets Direct DebitYou will be redirected to another webpage.
Follow the instructions on the eNets webpage accordingly.

Step 4: Once payment has been made, a payment acknowledgement page with receipt ID will be shown to you. This acknowledgement will also be sent to the email address you have provided. If you did not receive an acknowledgement, you can follow up with your respective healthcare institution.

Please note: Successful payment will be reflected on your bank statement by the next working day.

You will receive a payment acknowledgement with the receipt ID once the payment is successful

The Healthhub portal houses many e-services and information resources to meet your healthcare journey needs from appointment, visit actualisation, medication refill to making payment.

If you wish to make partial payments or have questions around the new bill payment format, you may refer to HealthHub Frequently Asked Questions for some assistance.

If you have any specific queries about your medical bill and other third-party payor plans, please reach out to the relevant healthcare institution.


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Bill Presentment for Public Healthcare Institutions

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