Need a little guidance? Here’s a curated list of resources to help you get started and have
a smoother experience.
HOW-TO-GUIDES
Follow these easy step-by-step guides below:
Follow these steps to book, change, or cancel an appointment to collect your free HPB fitness tracker
Learn how to sign up for the National Steps Challenge™ and pair your HPB fitness tracker.
Learn how to pair your new HPB fitness tracker, or other compatible fitness tracking devices/apps to the
Healthy 365 app and start earning rewards with every move!
Learn how to use your HPB fitness tracker and explore its new features like Workout Mode and Blood Oxygen (SpO2) Measurement!
5 easy steps to book a workout class using the Healthy 365 app.
Learn how you can redeem your Healthpoints for rewards, use your e-Vouchers, and set up auto-redemption.
TROUBLESHOOTING GUIDES
Need help troubleshooting between Healthy 365 app and your tracking device?
HPB FITNESS TRACKER EXCHANGE
You are eligible for a 1-for-1 HPB fitness tracker exchange if:
1) You have a faulty Axtro Fit 2 and Tempo 3C HPB fitness tracker. No warranty validity check is required.
2) You have a faulty Axtro Fit 3 or Tempo 4C HPB fitness tracker and it is still within the 1-year warranty period.
Make an appointment via Healthy 365 app to do a 1-for-1 exchange at our Customer Care Centres.
^All HPB fitness trackers have a warranty period of 1 year from collection date. Warranty for the HPB fitness tracker is only guaranteed against manufacturer's defects. 1-to-1 exchange of faulty HPB fitness trackers will be subject to assessment by the staff. The warranty does not cover straps, wear and tear, excessive abuse or misuse and damage arising from failure to follow instructions relating to product use. Decreased battery life due to constant over charging, scratches, breakage and screen cracks shall not be covered. Please refer to user guide for full information.
1) You have a faulty Axtro Fit 2 and Tempo 3C HPB fitness tracker. No warranty validity check is required.
2) You have a faulty Axtro Fit 3 or Tempo 4C HPB fitness tracker and it is still within the 1-year warranty period.
Make an appointment via Healthy 365 app to do a 1-for-1 exchange at our Customer Care Centres.
^All HPB fitness trackers have a warranty period of 1 year from collection date. Warranty for the HPB fitness tracker is only guaranteed against manufacturer's defects. 1-to-1 exchange of faulty HPB fitness trackers will be subject to assessment by the staff. The warranty does not cover straps, wear and tear, excessive abuse or misuse and damage arising from failure to follow instructions relating to product use. Decreased battery life due to constant over charging, scratches, breakage and screen cracks shall not be covered. Please refer to user guide for full information.
CUSTOMER CARE CENTRES
Need more assistance? Make an appointment and visit any of
our customer care centres
for in-person support to resolve your National Steps Challenge™ or HPB fitness tracker-related issues.
AUTHORISED SERVICE PROVIDERS
You can buy or exchange your faulty HPB fitness tracker^ at our
Authorised Service Providers’
outlets listed below.
When making an exchange, kindly note that you will be reissued with the same HPB fitness tracker^ model. For HPB fitness tracker-related issues that require technical or troubleshooting support, check out our self-help resources here. Else, you can make an appointment with our National Steps Challenge™ Customer Care Centre for in-person support.
^All HPB fitness trackers have a warranty
period of 1 year from collection date. Warranty for the HPB
fitness tracker is only guaranteed against manufacturer's defects. 1-to-1 exchange of faulty HPB fitness trackers
will
be subject to assessment by the staff at the Authorised Service Providers. The warranty does not cover straps,
wear and
tear, excessive abuse or misuse and damage arising from failure to follow instructions relating to product use.
Decreased battery life due to constant over charging, scratches, breakage and screen cracks shall not be covered.
Please
refer to user guide for full information.
outlets listed below.
When making an exchange, kindly note that you will be reissued with the same HPB fitness tracker^ model. For HPB fitness tracker-related issues that require technical or troubleshooting support, check out our self-help resources here. Else, you can make an appointment with our National Steps Challenge™ Customer Care Centre for in-person support.
| Tracker Model | Authorised Service Provider's Outlets | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
|
Axtro Fit 2 Axtro Fit 3* *Comes with sleep duration tracking function | AXTRO Sports The Axtro Fit 2, Axtro Fit 3 and accessories are available for sale at this outlet. This location only does exchange of faulty models that have been purchased and are currently under warranty.
| ||||||||||
|
Tempo 3C Tempo 4C* *Comes with sleep duration tracking function | Oui Click Singapore The Tempo 3C, Tempo 4C and accessories are available for sale at this outlet. This location only does exchange of
faulty models that have been purchased and are currently under warranty.
| ||||||||||
CONTRIBUTED BY
Health Promotion Board
