The Eat, Drink, Shop Healthy Challenge 2023 (“Challenge”) is organised by the Health Promotion Board (HPB) to encourage individuals to make healthier choices when purchasing meals, drinks, desserts, or groceries. With every qualifying item purchased, you will be able to earn digital stamps and Healthpoints which can be redeemed for rewards thereafter.

The Eat, Drink, Shop Healthy Challenge 2023 starts from 29 September 2022 and ends on 31 December 2023.

The Challenge is open to Singapore Citizen or Permanent Resident or Foreign Identification Number (FIN) holders with a valid Singpass account.

Participants must be at least 17 years old to be eligible to join the Challenge, based on the calendar year.

Restrictions on prize eligibility are applicable to the following group of participants:

• Employees and/or immediate family members (referring to the spouse, children, parents and/or siblings of such employees) of HPB;
• All employees of any HPB appointed vendor who are directly or indirectly involved in the Challenge (“HPB Vendors”)
• Employees of subcontractors of HPB Vendors who are directly involved in the Challenge, and/or
• All employees of HPB's supporting brands for the Challenge.

Please refer to the “Challenge T&Cs” for more information.

To join the Eat, Drink, Shop Healthy Challenge 2023:

• Download the Healthy 365 app from the App store or Google Play Store on your phone.
• Sign up for a new account with Singpass Myinfo or log into an existing account by verifying it with your Singpass Myinfo account.
• Once Healthy 365 account is created, tap on “Challenges” under the “Explore” tab.
• Select the “Eat, Drink, Shop Healthy Challenge 2023”.
• Read and consent to the Terms & Conditions to complete your sign-up.

The Eat, Drink, Shop Healthy Challenge 2023 will appear under “Challenge Progress” on the “Home” tab of the Healthy 365 app upon successful sign-up and you may start earning your digital stamps and Healthpoints.

After joining the Eat, Drink, Shop Healthy Challenge 2023 on the Healthy 365 app, you may visit any of the supporting outlets to purchase qualifying Food, Drink, Dessert or Grocery items.

For each qualifying item purchased from a supporting outlet, a QR Receipt or QR Ticket will be issued. Scan the QR Receipt or QR Ticket with your Healthy 365 app to earn your stamps and Healthpoints for your Eat, Drink, Shop Healthy Challenge Passport.

For qualifying items purchased from participating hawker centres, you may redeem your QR Ticket with your coupon at the Eat, Drink, Shop Healthy event booth. Please refer to question 31 for more information on qualifying purchases from hawker centres.

Your weekly stamp progress for Food, Drink and Groceries will be captured within your Eat, Drink, Shop Healthy Challenge Passport as you progress through the Challenge.

For every qualifying item purchased, you will receive either a QR Receipt or QR Ticket. Both the QR Receipt and QR Ticket serve the same purpose of crediting the eligible stamps and Healthpoints into your account upon scanning.

Refer to the table for more details:

	QR Receipt	QR Ticket
Image Sample
How is it issued?	QR code is printed directly on the receipt. The single QR code on the QR Receipt would reflect the corresponding number of all qualifying items purchased. Participant to request from the cashier when purchasing a qualifying item at a supporting outlet.	A separate ticket slip containing the QR code that complements your receipts. The single QR code on the QR Ticket would reflect each qualifying item that was purchased. If you had purchased 2 items, you should receive 2 QR Tickets. Participant to request from the cashier when purchasing a qualifying item at a supporting outlet.

QR Receipts

Image Sample

How is it issued?

QR code is printed directly on the receipt.

The single QR code on the QR Receipt would reflect the corresponding number of all Qualifying Items purchased.

Participant to request from the cashier when purchasing a qualifying item at a supporting outlet.

Example:
I purchase 2 Qualifying Items in
a single receipt, how many
times do I need to scan?

For purchase of 2 Qualifying Items in a single
purchase, you will only need to scan the single
QR printed on that receipt.

That single QR code would give you 2
corresponding stamps made for your purchase.

After logging into your Healthy 365 app, the scanner can be located at the bottom of the screen. Click on the “Scan” icon to proceed.

Yes, you may take a picture or screenshot of your QR Receipt or QR Ticket and upload the image on your Healthy 365 app for it to be processed.

To do so, launch your scanner on the Healthy 365 app and tap on the “image” icon at the top right-hand corner. You will be directed to your phone’s image library thereafter to make a selection.

We highly encourage all QR Receipts and QR Tickets to be scanned immediately upon purchase.

QR Receipts and QR Tickets expire by the end of the next calendar day from the purchase date. (Eg. If the purchase was made on 1 January 2022, the QR code will expire by 2 Jan 2022, 2359 hours).

Once expired, the QR Receipts and QR Tickets are voided and do not qualify for reimbursements.

Every QR Receipt or QR Ticket can only be scanned once, regardless of the scanning outcome; if stamps and Healthpoints were successfully credited or if stamps and Healthpoints were not credited due to reasons such as hitting the weekly limit or other technical issues.

If you have scanned a QR Receipt or QR Ticket after meeting the weekly limit, it is deemed as redeemed and no longer valid. As such, the QR Receipt or QR Ticket is not eligible for reimbursement or transfer to another participant.

For stamps and Healthpoints that were not issued due to technical issues, you may contact our customer service team at HPB_Mailbox@hpb.gov.sg or 1800 223 1313 within 7 calendar days from the purchase date for further assistance.

For outlets issuing QR Receipts, the QR Receipts are issued directly at cashier counters and self-checkout counters.

QR Receipts will not be issued for purchases made from self-ordering kiosks, alternative self-checkout methods (eg. Scan & Go), online websites, mobile apps and/or third-party delivery services (inclusive of self-collection orders). Subject to the outlet’s discretion.

For outlets issuing QR Tickets, QR Tickets will be issued for purchases made from cashier counters only and not applicable for orders placed via online websites, mobile apps and/or third-party delivery platforms (inclusive of self-collection orders). Subject to the outlet’s discretion.

After joining the Eat, Drink, Shop Healthy Challenge 2023 on the Healthy 365 app, you will need to link your Healthy 365 app account with the supporting online partner’s account.

The stamps and Healthpoints will be automatically credited to the linked Healthy 365 account thereafter once the qualifying items have been delivered, and after the transaction has been processed by the online partner.

To link your Healthy 365 (H365) account with the supporting online partner:

• Log into your H365 app
• Tap on the “Explore” tab, and select “Partners”
• Choose the partner account that you would like to link to
• Read and agree to Terms and Conditions
• Log in to your supporting online partner’s account

Once your login details have been verified, you will be prompted with a “Success” message informing you that the supporting online partner account has been linked with your H365 account.

Please note that all your purchase-related data made on the partner's app will be shared with HPB to facilitate verification and crediting of stamps and Healthpoints and/or rewards for qualifying items.

To view the list of online partners that you have linked to your Healthy 365 account, go to the “Profile” tab under your Healthy 365 app, tap on the settings icon on the top right-hand corner and select “Partner Accounts”. You will be able to view the full list of supporting online partner accounts that are linked to your Healthy 365 account.

Alternatively, you may click into the “Partners” page from the “Explore” tab to view the list of linked online partner accounts. Linked partner accounts have a green “Linked” tag.

No, stamps and Healthpoints are only credited for your online purchases from supporting online partners that are linked to your Healthy 365 account. Once the accounts are delinked, you will not earn stamps and Healthpoints for qualifying items purchased thereafter.

There is no limit to the number of supporting online partners’ accounts that can be linked to each Healthy 365 account. However, every online partner account can only be linked to one Healthy 365 account.

The stamps and Healthpoints will be automatically credited to your Healthy 365 account once the qualifying items have been delivered, and after the transaction has been processed by the supporting online partner.

You will receive a push notification informing you of the transaction and you may view your transaction history for updates.

To view the supporting online partners that you can link your Healthy 365 account with, tap on “Partners” under the “Explore” tab within the Healthy 365 app.

Alternatively, you may visit “Places To Win” for the full list of supporting online partners.

Every qualifying healthier choice item purchased from an offline outlet or from an online partner would grant you 1 stamp in the respective Passport (1 Food item purchase would award your account with 1 Food stamp).

Each stamp also comes with its corresponding baseline Healthpoints that would be credited to your account.

You may refer to the table below for the breakdown:

Category

Digital Stamp issued for each Qualifying Item purchased

Baseline Healthpoints issued for each stamp based on category

Maximum number of stamps each participant can collect in a week

Qualifying Food

Digital Stamp issued for each Qualifying Item purchased

1

Baseline Healthpoints issued for each stamp based on category

10

Baseline Healthpoints issued for each stamp based on category

15

Qualifying Drink

Digital Stamp issued for each Qualifying Item purchased

1

Baseline Healthpoints issued for each stamp based on category

5

Baseline Healthpoints issued for each stamp based on category

15

Qualifying Grocery

Digital Stamp issued for each Qualifying Item purchased

1

Baseline Healthpoints issued for each stamp based on category

5

Baseline Healthpoints issued for each stamp based on category

20

Category

Qualifying Food

Qualifying Drink

Qualifying Grocery

Digital Stamp issued
for each Qualifying
Item purchased

Baseline Healthpoints issued for each stamp based on category

Maximum number of stamps each participant can collect in a week

1

10

15

1

5

15

1

5

20

*A week is defined by a Monday to Sunday cycle.

Scenario 1
You have already earned 14 qualifying Drink stamps this week. After purchasing 2 more qualifying Drinks, you will earn 1 more Drink stamp and 5 Healthpoints instead of 2 stamps and 10 Healthpoints after scanning the QR Receipt or QR Ticket. This is because the weekly maximum Drinks stamps is capped at 15.

If the purchase was made from an outlet which was having a ‘Wins-Days’ Promotion, you will earn corresponding Wins-Days bonus Healthpoints for that 1 Drink stamp.

Scenario 2
You have already earned 15 qualifying Drink stamps this week, which is the weekly maximum number of Drink stamps. After purchasing another qualifying Drink, you will not earn any additional Drink stamp and Healthpoints after scanning the QR Receipt or QR Ticket.

The Food, Drink and Grocery Passport will be refreshed every Monday, 00:00 hours. Your past stamps are still being captured as part of your progress, even when the Passport is refreshed weekly.

You can check your current stamp count by referring to the numbers indicated on the stamp positions. It would tally with the number of stamps collected to date.

“Wins-Days” are selected days during the Challenge in which purchases from the featured outlets or supporting online partners would grant you multiplied Healthpoints for each stamp earned.

The Wins-Days multiplier only applies to the baseline points for each category and does not apply to the additional bonus reward Healthpoints that you have earned.

Visit “Wins-Days” for the latest dates.

As you progress through the Challenge and clock your progress on the Eat, Drink, Shop Healthy Challenge Passport, there are selected positions on the Passport which would grant you additional rewards on top of the baseline Healthpoints for each stamp.

These stamp positions are marked with the reward icon on the Passport and the rewards could be prizes, e-vouchers and/or bonus Healthpoints. The rewards vary across different stamp positions.

To identify the rewards that you can stand to win, tap on the stamps with the reward icon to view the list. If there are more than one reward listed, you will win one of the rewards on a randomised basis, upon collecting sufficient stamps to land on the reward icon.

For offline purchases, a summary of the rewards or Healthpoints you have earned from the scan will be reflected on the app screen upon scanning the QR Receipt or QR Ticket.

Alternatively, you can view all rewards earned from both your offline and online purchases in the “Rewards” tab.

To view your eVouchers, tap on “My Rewards” under the “Rewards tab”.

To view your Healthpoints, tap on “My Wallet” under the “Rewards tab”.

All your past transactions can be viewed under “Transaction History”.

The Eat, Drink, Shop Healthy Challenge 2023 allows participants to earn stamps and Healthpoints for qualifying items purchased from both supporting offline outlets and online partners.

The full list of supporting offline outlets and online partners can be viewed at “Places To Win” .

Only purchases made from these supporting offline outlets and online partners would qualify for stamps and Healthpoints.

Stamps and Healthpoints can be earned for qualifying items purchased from supporting offline outlets and online partners.

Qualifying Food, Drink, Dessert and Grocery items are outlined as follows:

1. (i)A Qualifying Food refers to any food items sold in supporting restaurants, coffee shops, food courts, hawker centre stalls, cafes, food kiosks and quick service restaurants, or online on supporting partners’ websites or mobile applications that are labelled with any of the HPB’s Healthier Choice identifiers shown below. Qualifying Food may vary or differ with each outlet.
   
   



2. (ii)A Qualifying Drink refers to the drinks listed below that are sold in supporting restaurants, coffee shops, food courts, hawker centre stalls, cafes, food kiosks and quick service restaurants, or online on supporting partners’ websites or mobile applications:
   
   
   • Bottled water / tap water / Sparkling or distilled bottled water
   • Packaged / canned beverages with Heathier Choice Symbol
   • Barley, Ice Lemon, Chinese Tea, Japanese Tea, Korean Tea, Pure Flower, Pure leaf teas which contain no sugar
   • Coffee or Tea: O Kosong, without milk or sugar
   • Espresso and Americano without milk or sugar
   • Endorsed bubble tea with 0%, 25% or 30% sugar levels
   
   All soya bean drinks and Milo (including Milo Kosong, Milo C or Milo Siew Dai) are not qualifying drinks and do not qualify for QR Receipts or QR Tickets.
3. (iii)A Qualifying Dessert refers to any dessert that is lower in sugar and a source of dietary fibre that is sold in supporting food kiosks, or online on supporting partners’ website or mobile application that is marked with the Healthier Choice identifier below.
   



4. (iv)A Qualifying Grocery refers to any product sold in supporting supermarkets, petrol marts and convenience stores, or on online on supporting partners’ websites or mobile applications that carries the Healthier Choice Symbol.
   

This may happen due to one of the following reasons:

• You have hit the weekly limit for your account. Please refer to Question 19 on the weekly limits.
• Discrepancy between the barcode or item registered under the Healthier Choice Programme/Healthier Dining Programme and actual item sold in the supporting outlets.
• Your online purchase has not been successfully delivered or processed.

For further assistance and requests for reimbursement, please contact our customer service team at HPB_Mailbox@hpb.gov.sg or 1800 223 1313 within 7 calendar days from the purchase date.

Refer to Question 36 for the supporting documents required.

Due to varying print quality of the machines, some QR codes printed might be faded or truncated. As such, the Healthy 365 app scanner may not be able to process the QR code successfully.

For further assistance and requests for reimbursement, please contact our customer service team at HPB_Mailbox@hpb.gov.sg or 1800 223 1313 within 7 calendar days from the purchase date.

Refer to Question 36 for the supporting documents required.

Please ensure that your purchase was made from a supporting offline outlet or online partner listed on “Places To Win” .

For further assistance and requests for reimbursement, please contact our customer service team at HPB_Mailbox@hpb.gov.sg or 1800 223 1313 within 7 calendar days from the purchase date.

Refer to Question 36 for the supporting documents required.

Please submit the following supporting documents for our investigation within 7 calendar days from the date of purchase:

• A clear image of the full official receipt or online order receipt (with payment details) listing the items purchased and respective quantities.


• A clear image of the QR Ticket or QR Receipt received. (Applicable to offline purchase scenarios where QR code cannot be scanned, or offline and online purchase scenarios when Healthpoints do not tally to number of items purchased.)


• An image of the qualifying items purchased showcasing the package details with the Healthier Choice Symbol and/or identifier, and the item’s barcode. (Applicable to offline purchase scenarios where QR code cannot be scanned, or offline and online purchase scenarios when Healthpoints do not tally to number of items purchased.)

You may contact our customer service team at HPB_Mailbox@hpb.gov.sg or 1800 223 1313. Please ensure that you contact us within 7 calendar days from the purchase date for further assistance.

Our hotline operating hours are as follow:

Mondays to Fridays: 8.30am to 5pm
Saturdays: 8.30am to 1pm
Sundays and Public Holidays: Closed

Healthpoints can be utilised to redeem your preferred eVouchers for F&B outlets, lifestyle retailers, shopping malls and supermarkets from the HPB Rewards Programme.

To access your rewards catalogue:

• Tap on “Rewards” tab on the Healthy 365 app
• Select “Redeem now” to access the Rewards catalogue
• View list of available rewards and tap on your preferred choice
• Tap on “Redeem” and follow instructions on the screen to complete your redemption

For more information, visit https://www.healthhub.sg/programmes/healthhub-rewards

Healthpoints expire 6 months from the month that they are credited to your account.

E.g. Healthpoints earned in January 2022 will expire on 1 August 2022, 00:00 hours.

The date of expiry can be found in the Healthy 365 app under “My Wallet” in the Rewards tab. Extension of validity or restoration of expired Healthpoints will not be permitted or given.

For more information on Healthpoints and HPB’s Rewards Programme, visit https://www.healthhub.sg/programmes/healthhub-rewards.

To register for a new Healthy 365 account using Singpass Myinfo:

• Tap on “Let’s dive in” on the main log in page on Healthy 365 app.
• Tap on “Sign up with Myinfo”.
• Login to Singpass via Singpass app by tapping on QR code or clicking on “Password Login”.
• Upon successful Singpass login, grant permission to access the data by selecting “I Agree”. You will be redirected back to your Healthy 365 profile page with your details pre-filled.
• Tap “Confirm” to finish and a 4-digit One-Time-Password (OTP) will be sent to your registered mobile number via SMS. Key in the OTP accordingly and tap on “Submit”.

Please note that only Mobile number, Email address and Marital Status are editable fields.

Your Healthy 365 account will be validated against your Singpass Myinfo profile. To complete your verification for your existing account, follow these steps.

• Tap on “Complete Your Profile” on the Homepage of the Healthy 365 app.
• Tap on “Retrieve Myinfo with Singpass”.
• Login to Singpass via Singpass app by tapping on QR code or clicking on “Password Login”.
• Upon successful Singpass login, give your permission to access the data by selecting “I Agree”. You will be redirected back to your Healthy 365 profile page with your details pre-filled.
• Tap “Confirm” to finish – A 4 digit One-Time-Password (OTP) will be sent to your registered mobile number via SMS. Key in the OTP accordingly and tap on “Submit”.
• Should you not receive the OTP after 2 minutes, please tap on “Resend” for a new OTP.

Please note that only Mobile number, Email address and Marital Status are editable fields.

Singpass is an authentication service governed by GovTech. Health Promotion Board is one of the government agencies using Singpass and its 2FA service.

If you require further assistance on your Singpass account (e.g. unable to login via Singpass, lost Singpass token, forgot Singpass password, unable to receive SMS OTP), please contact the Singpass helpdesk at +65 6335 3533 or support@singpass.gov.sg.

Alternatively, you may also view the FAQs on Singpass here.

Yes, internet connectivity is required when using the Healthy 365 app.

No, participants should not sign up on behalf of other family members or personnel.

You may contact our customer service team at HPB_Mailbox@hpb.gov.sg or 1800 223 1313. Please ensure that you contact us within 7 calendar days from the purchase date for further assistance.

Our hotline operating hours are as follow:

Mondays to Fridays: 8.30am to 5pm
Saturdays: 8.30am to 1pm
Sundays and Public Holidays: Closed

Go to the “Profile” tab in your Healthy 365 app. Tap on “Setting (Gear icon on top righthand corner)” and select “About Healthy 365”. The version number is displayed at the top of the screen above “Healthy 365”.

For the Healthy 365 app to function optimally, please ensure that your phone’s operating system (OS) and model are compatible with the Healthy 365 app. The Healthy 365 app would require an OS version of at least Android 6 or iOS 11 to function. Huawei Phone models that do not support Google Play Store are not compatible.