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Need a little guidance? Here’s a curated list of resources to help you
get started and have a smoother experience.

HOW-TO-GUIDES

PDFs

Follow these easy step-by-step guides below:

1. How to set up or restore your account for National Steps Challenge™

3. How to make an appointment to collect your HPB fitness tracker

4. How to make an appointment for HPB fitness tracker exchange

5. How to make an appointment for National Steps Challenge™ General Support at Customer Care Centres

6. How to set up your HPB fitness tracker for the first time after collection

7. How to set up your HPB fitness tracker

8. How to set up other fitness tracking modes

9. How to track your heart rate and MVPA minutes for Axtro Fit 3

10. How to track your heart rate and MVPA minutes for Tempo 4C

11. How to measure your Blood Oxygen levels (SpO₂)

12. How to change fitness tracking mode

13. How to redeem your Healthpoints for reward

14. How to use your eVouchers

15. How to set up auto-redemption for your rewards

16. How to change your Health Declaration status on the Healthy 365 app

HOW TO BOOK AN APPOINTMENT FOR HPB FITNESS TRACKER COLLECTION

Follow these steps to book, change, or cancel an appointment to collect your free HPB fitness tracker

HOW TO JOIN AND START USING YOUR HPB FITNESS TRACKER

Learn how to sign up for the National Steps Challenge™ and pair your HPB fitness tracker.

How to pair HPB fitness tracker and other compatible fitness tracking devices/mobile apps?

Learn how to pair your new HPB fitness tracker, or other compatible fitness tracking devices/apps to the Healthy 365 app and start earning rewards with every move!

How to use your HPB fitness tracker

Learn how to use your HPB fitness tracker and explore its new features like Workout Mode and Blood Oxygen (SpO₂) Measurement!

HOW TO BOOK AN EVENT

5 easy steps to book a workout class using the Healthy 365 app.

HOW TO REDEEM REWARDS

Learn how you can redeem your Healthpoints for rewards, use your e-Vouchers, and set up auto-redemption.

TROUBLESHOOTING GUIDES

Need help troubleshooting between Healthy 365 app and your tracking device?

HPB FITNESS TRACKER EXCHANGE

You are eligible for a 1-for-1 HPB fitness tracker exchange if:

1) You have a faulty Axtro Fit 2 and Tempo 3C HPB fitness tracker. No warranty validity check is required.

2) You have a faulty Axtro Fit 3 or Tempo 4C HPB fitness tracker and it is still within the 1-year warranty period.

2) You have a faulty HPB fitness tracker from Season 6* and it’s still within the 1-year warranty.

Make an appointment via Healthy 365 app to do a 1-for-1 exchange at our Customer Care Centres.

^All HPB fitness trackers have a warranty period of 1 year from collection date. Warranty for the HPB fitness tracker is only guaranteed against manufacturer's defects. 1-to-1 exchange of faulty HPB fitness trackers will be subject to assessment by the staff. The warranty does not cover straps, wear and tear, excessive abuse or misuse and damage arising from failure to follow instructions relating to product use. Decreased battery life due to constant over charging, scratches, breakage and screen cracks shall not be covered. Please refer to user guide for full information.

CUSTOMER CARE CENTRES

Need more assistance? Make an appointment and visit any of our customer care centres for in-person support to resolve your National Steps Challenge™ or HPB fitness tracker-related issues.

NATIONAL STEPS CHALLENGE™ CUSTOMER CARE CENTRES

Changi City Point Genix

5 Changi Business Park Central 1,
#02-06 Singapore 486038
Daily: 11.00am to 9.00pm

JCube Genix

2 Jurong East Central 1
#04-15 Singapore 609731
Daily: 11.00am to 9.00pm

Jubilee Square Genix

61 Ang Mo Kio Ave 8
#01-17 Singapore 569814
Daily: 11.00am to 9.00pm

The CentrePoint Genix

176 Orchard Road, #03-05,
Singapore 238843
Daily: 11.00am to 9.00pm

AUTHORISED SERVICE PROVIDERS

You can buy or exchange your faulty HPB fitness tracker^{^} at our Authorised Service Providers’
outlets listed below.

When making an exchange, kindly note that you will be reissued with the same HPB fitness tracker^{^} model. For HPB fitness tracker-related issues that require technical or troubleshooting support, check out our self-help resources here. Else, you can make an appointment with our National Steps Challenge™ Customer Care Centre for in-person support.

Tracker Model

Authorised Service Provider's Outlets

Axtro Fit 2

Axtro Fit 2

Axtro Fit 3

Axtro Fit 3

AXTRO Sports

The Axtro Fit 2, Axtro Fit 3 and accessories are available for sale at this outlet. This location only does exchange of faulty models that have been purchased and are currently under warranty.

Location	Operating Hours
AXTRO Sports
10 Ubi Crescent #03-22 Lobby B (Ubi Techpark) Singapore 408564 Tel: 6323 9268	Mon - Fri: 9.00am to 6.00pm Closed on Weekends & Public Holidays
Online Store https://www.axtrosports.com/axtro-fit-2/ https://www.axtrosports.com/axtro-fit-3/
[Starting 3 Feb 2022] 10 Ubi Crescent #03-22 Lobby B (Ubi Techpark) Singapore 408564 Tel: 6323 9268 Operating Hours: Mon - Fri: 9.00am to 6.00pm Closed on Weekends & Public Holidays

Tempo 3C

Tempo 4C

Oui Click Singapore

The Tempo 3C, Tempo 4C and accessories are available for sale at this outlet. This location only does exchange of faulty models that have been purchased and are currently under warranty.

Locations	Operating Hours
Oui Click Singapore
Funan Mall 107 North Bridge Rd, #03-12 Singapore 179105 Tel: 6988 9989	Daily 11:00am - 8:00pm
Online Store http://actxa.com/nationalstepschallenge/

^All HPB fitness trackers have a warranty period of 1 year from collection date. Warranty for the HPB fitness tracker is only guaranteed against manufacturer's defects. 1-to-1 exchange of faulty HPB fitness trackers will be subject to assessment by the staff at the Authorised Service Providers. The warranty does not cover straps, wear and tear, excessive abuse or misuse and damage arising from failure to follow instructions relating to product use. Decreased battery life due to constant over charging, scratches, breakage and screen cracks shall not be covered. Please refer to user guide for full information.