Need a little guidance? Here’s a curated list of resources to help you get started and have a smoother experience.
HOW-TO-GUIDES
Follow these easy step-by-step guides below:
Follow these easy step-by-step guides below:
Follow these easy step-by-step guides below:
Follow these easy step-by-step guides below:
Follow these steps to book, change, or cancel an appointment to collect your free HPB fitness tracker
Learn how to sign up for the National Steps Challenge™ and pair your HPB fitness tracker.
Learn how to pair your new HPB fitness tracker, or other compatible fitness tracking devices/apps to the Healthy 365 app and start earning rewards with every move!
Learn how to use your HPB fitness tracker and explore its new features like Workout Mode and Blood Oxygen (SpO 2) Measurement!
5 easy steps to book a workout class using the Healthy 365 app.
Learn how you can redeem your Healthpoints for rewards, use your e-Vouchers, and set up auto-redemption.
TROUBLESHOOTING GUIDES
Need help troubleshooting between Healthy 365 app and your tracking device?
- Pairing your HPB Fitness Tracker
- Syncing your fitness records
- Discrepancy in fitness data with Healthy 365 app and other tracking devices/apps
- 您的保健促进局健身追踪器无法与Healthy 365应用程序进行配对？请尝试以下故障排除步骤！
- 无法更新您的步数和中至高强度体力活动分钟数？请尝试以下保健促进局健身追踪器的故障排除步骤
- 如果您的健身数据与Healthy 365应用程序所示不一致，该怎么做？
- Tidak dapat menggandingkan penjejak kecergasan HPB anda dengan aplikasi Healthy 365? Cuba langkah penyelesaian masalah ini!
- Tidak dapat mengemas kini kiraan langkah dan minit MVPA anda? Cuba langkah penyelesaian masalah ini untuk penjejak kecergasan HPB
- Apakah yang perlu dilakukan jika terdapat percanggahan dalam data kecergasan anda dengan aplikasi Healthy 365?
- உங்களது HPB உடற்பயிற்சி ட்ராக்கரை Healthy 365 செயலியுடன் இணை சேர்க்க முடியவில்லையா? பின்வரும் படிநிலைகளின்படி தீர்வு காண முயலுங்கள்!
- உங்கள் காலடி எண்ணிக்கையையும் MVPA நிமிடங்களையும் புதுப்பிக்க முடியவில்லையா? HPB உடற்பயிற்சி ட்ராக்கருக்கான இந்த படிநிலைகளின்படி தீர்வு காண முயலுங்கள்
- உங்களது உடற்பயிற்சி தகவலுக்கும் Healthy 365 செயலிக்கும் இடையில் முரண்பாடு இருந்தால் என்ன செய்வது?
HPB FITNESS TRACKER EXCHANGE
You are eligible for a 1-for-1 HPB fitness tracker exchange if:
1) You have a faulty Axtro Fit 2 and Tempo 3C HPB fitness tracker. No warranty validity check is required.
2) You have a faulty Axtro Fit 3, Tempo 4C or Tempo 5C HPB fitness tracker and it is still within the 1-year warranty period.
Make an appointment via Healthy 365 app to do a 1-for-1 exchange at our Customer Care Centres.
^All HPB fitness trackers have a warranty period of 1 year from collection date. Warranty for the HPB fitness tracker is only guaranteed against manufacturer's defects. 1-to-1 exchange of faulty HPB fitness trackers will be subject to assessment by the staff. The warranty does not cover straps, wear and tear, excessive abuse or misuse and damage arising from failure to follow instructions relating to product use. Decreased battery life due to constant over charging, scratches, breakage and screen cracks shall not be covered. Please refer to user guide for full information.
1) You have a faulty Axtro Fit 2 and Tempo 3C HPB fitness tracker. No warranty validity check is required.
2) You have a faulty Axtro Fit 3, Tempo 4C or Tempo 5C HPB fitness tracker and it is still within the 1-year warranty period.
Make an appointment via Healthy 365 app to do a 1-for-1 exchange at our Customer Care Centres.
^All HPB fitness trackers have a warranty period of 1 year from collection date. Warranty for the HPB fitness tracker is only guaranteed against manufacturer's defects. 1-to-1 exchange of faulty HPB fitness trackers will be subject to assessment by the staff. The warranty does not cover straps, wear and tear, excessive abuse or misuse and damage arising from failure to follow instructions relating to product use. Decreased battery life due to constant over charging, scratches, breakage and screen cracks shall not be covered. Please refer to user guide for full information.
CUSTOMER CARE CENTRES
Need more assistance? Make an appointment and visit any of our customer care centres for in-person support to resolve your National Steps Challenge™ or HPB fitness tracker-related issues.
AUTHORISED SERVICE PROVIDERS
You can buy or exchange your faulty HPB fitness tracker ^ at our Authorised Service Providers’
outlets listed below.
When making an exchange, kindly note that you will be reissued with the same HPB fitness tracker ^ model. For HPB fitness tracker-related issues that require technical or troubleshooting support, check out our self-help resources here. Else, you can make an appointment with our National Steps Challenge™ Customer Care Centre for in-person support.
^All HPB fitness trackers have a warranty period of 1 year from collection date. Warranty for the HPB fitness tracker is only guaranteed against manufacturer's defects. 1-to-1 exchange of faulty HPB fitness trackers will be subject to assessment by the staff at the Authorised Service Providers. The warranty does not cover straps, wear and tear, excessive abuse or misuse and damage arising from failure to follow instructions relating to product use. Decreased battery life due to constant over charging, scratches, breakage and screen cracks shall not be covered. Please refer to user guide for full information.
outlets listed below.
When making an exchange, kindly note that you will be reissued with the same HPB fitness tracker ^ model. For HPB fitness tracker-related issues that require technical or troubleshooting support, check out our self-help resources here. Else, you can make an appointment with our National Steps Challenge™ Customer Care Centre for in-person support.
| Tracker Model | Authorised Service Provider's Outlets | ||||||||
|---|---|---|---|---|---|---|---|---|---|
|
Axtro Fit 3*
*Comes with sleep duration tracking function |
AXTRO Sports Axtro Fit 3 and accessories are available for sale at this outlet. This location only does exchange of faulty trackers that have been purchased and are currently under warranty.
|
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|
Tempo 4C*
Tempo 5C* *Comes with sleep duration tracking function |
Oui Click Singapore Tempo 4C, Tempo 5C, and accessories are available for sale at this outlet. This location only does exchange of faulty trackers that have been purchased and are currently under warranty.
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CONTRIBUTED BY
Health Promotion Board
