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Children’s Health E-Services

When it comes to your child’s health, you can never be too careful. With the Children’s Health Services on HealthHub, you have a smarter and more convenient solution to store and access your child’s health records – allowing you to keep up with your little one’s growth anytime, anywhere.

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The
Smarter Way
To Stay On Top Of Your Child’s Health
Log
Birth information and growth records
View
Upcoming vaccinations and past immunisation history
Track
Developmental milestones at every stage
Get started now
Download the HealthHub app to access the full range of functions.
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Your child’s digital health booklet
From upcoming immunisations to tracking developmental milestones, everything you need to know about your child’s health is just a few taps away.
This e-service is a companion to and can be used together with the physical Child Health Booklet.
Use our charts to plot your child’s growth and cherish the little things because they grow up so fast.
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Ensure your little one is protected with reminders on upcoming vaccinations and review past immunisation records pulled from the National Immunisation Registry.
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Receive relevant information and check off every major achievement as your child develops from infancy to childhood.
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What information can I find on the Children’s Health Services section?
Children’s Health Services is a section in the HealthHub mobile app and web portal. You can view and update information like your child’s height and weight, developmental milestones, immunisation and birth information. For school age children, you will also be able to view your child’s health screening and oral health records if available.
Is my husband/wife able to view and edit my entries for my child?
Yes, parents are able to view and edit the health information of their child (except for records submitted by health professionals) after they have successfully added the child in ‘Children’s Health Services’.
Should I show the milestones and growth charts I entered to my doctors/nurses?
Yes, as this will help the doctors/nurses in their assessment.
Am I able to download/print the information from Children’s Health?
You may print the page using the browser on your computer.
Who can add a child?
Parents can add their child to Children's Health if the child is below 21 years old; and
  1. Singapore Citizen born in Singapore from 1 January 1996; or
  2. Naturalised Singapore Citizen born from 1 January 1996 (only the Sponsoring Parent* will be able to add the child); or
  3. Permanent Resident from 1 January 1996 (only the Sponsoring Parent* will be able to add the child)
  4. Currently enrolled in primary, secondary, junior colleges or centralised institutes. This excludes students in pre-schools, religious schools, private schools, polytechnics and universities.
*At the point of application for PR or for Naturalised Singapore Citizenship, applicants below 21 years old must be sponsored by his/ her parent. In this case, the parent is recognised as the 'Sponsoring Parent'.
How do I add a child?
On the HealthHub web portal, you can add a child by clicking on ‘Health eServices’, then ‘Children’s Health Services’ and log in via SingPass.
On the HealthHub mobile app, you can add a child by tapping on the hamburger menu at the top-left hand corner of the screen, then tap on ‘Dependents (Children)’ from the menu, and on ‘Children’s Health Services’, and log in via SingPass.
How long will my entries in Children's Health be kept?
Your entries will be kept permanently in HealthHub.
When or how often do I need to update the milestones in the mobile app?
You are free to visit HealthHub as often as you wish. We encourage you to subscribe to the HealthHub app push notification services to be kept updated on this. You will also be notified to update based on relevant milestone according to his/her age.
When or how often do I need to enter the growth information like height and weight in the mobile app?
As a child’s growth pattern varies quite a lot over the various age-groups, there does not seem to be standardised recommendations for frequency for measurements. Generally, the recommendations seem to be that the growth should be measured as part of the scheduled well-baby and well-child health visits. Please consult your doctors/nurses.
As for school-age children, the recommendation is to measure 6-monthly or yearly.
Will the system remind me on when and what to do? How often will I be reminded?
Yes, the system will alert you about relevant milestones for your child based on his/her age, as well as growth related information and also recommended health information articles via push notification on your mobile device. We encourage you to subscribe to the HealthHub push notification services to be kept updated on this.
How do I enter or view my child’s birth information, developmental milestones and growth chart in the mobile app?
You have to download the HealthHub mobile app and add a child in ‘Dependents (Children)’. Click add a child, enter his/her birth certificate/NRIC and click verify. You can give your child an alias or name and upload a picture as their avatar.
I cannot enter my child’s birth information, developmental milestones and growth chart on HealthHub Web Portal. Why?
The HealthHub Web Portal is for viewing of information only. You have to download the HealthHub mobile app to enter the information.
When I enter my child’s growth information, the system shows that the measurement is out of range. What does it mean?
It means you may have entered a value that is not within the valid range for that measurement item (e.g. head circumference, height, weight). Please check the value and re-enter again.
Can I view the immunisation/vaccination records and developmental assessment entered by the doctors/nurses for my child?
Immunisation/Vaccination records submitted by doctors/nurses to HPB National Immunisation Registry can be viewed here. Developmental assessment data is not available at the moment.
When I enter my child’s growth information, the system shows that the measurement is in the low range. What does it mean?
For Height measurements:
  • Based on our local growth charts, your child is short when compared with others in the same age-group. You may wish to check with and seek advice from your doctors/nurses.
For Weight measurements (for children from birth to 2 years of age):
  • Based on our local growth charts, your child is underweight when compared with others in the same age-group. You may wish to check with and seek advice from your doctors/nurses.
For BMI values (for children from 2 years to 18 years of age):
  • Based on our local growth charts, your child is underweight when compared with others in the same age-group. You may wish to check with and seek advice from your doctors/nurses.
For Head circumference measurement (for children from birth to 6 years of age):
  • Based on our local growth charts, the size of your child’s head is small when compared with others in the same age-group. You may wish to check with and seek advice from your doctors/nurses.
When I enter my child’s growth information, the system shows that the measurement is in the high range. What does it mean?
For Height measurements:
  • Based on our local growth charts, your child is tall when compared with others in the same age-group. You may wish to check with and seek advice from your doctors/nurses.
For Weight measurements (for children from birth to 2 years of age):
  • Based on our local growth charts, your child is overweight when compared with others in the same age-group. You may wish to check with and seek advice from your doctors/nurses.
For BMI values (for children from 2 years to 18 years of age):
  • Based on our local growth charts, your child is overweight when compared with others in the same age-group. You may wish to check with and seek advice from your doctors/nurses.
For Head circumference measurement (for children from birth to 6 years of age):
  • Based on our local growth charts, the size of your child’s head is large when compared with others in the same age-group. You may wish to check with and seek advice from your doctors/nurses.
If my child is not meeting the milestone, what should I do?
You should seek the advice of your doctors/nurses during the scheduled developmental assessment of your child.
What does the percentile on the growth charts mean?
The percentile for each measurement item indicates how your child’s measurement compares with others in the same age-group for that measurement item. For example, if the height percentile for your child’s measurement is shown as 75% - this indicates that your child is as tall as or taller than 75% of children in the same age-group, whereas if the height percentile is shown as 10% - this indicates that your child is as tall as or taller than only 10% of children in the same age-group. The same applies for the percentiles for the weight, BMI or head circumference.
I am not receiving any push notifications from HealthHub (for Children’s Health). What should I do?
Push notifications are only available on the HealthHub mobile app. Check these 3 items in sequence:
  1. Ensure Notifications settings in HealthHub app is ON:
    • From the HealthHub “Home” screen, tap on the hamburger menu at the top-left hand corner of the screen
    • Scroll down and tap on “Settings”
    • Toggle the “Notifications” to ON
  2. Ensure Notifications settings on the user’s mobile phone is ON:
    • Go to your mobile phone’s “Settings”
    • Under Apps, scroll until you see HealthHub app
    • Under “Notifications”, toggle to allow Notifications to come in
  3. User is required to Login with SingPass with the NRIC which he/she wants to receive push notifications with.
For Children’s Health’s notifications, ensure that the user has added the child in HealthHub.
If I disable my mobile phone’s push notifications, is it still possible for me to view notifications from HealthHub?
Yes, you will be able to with the following steps:
Check that the following pre-requisite steps have been done:
  • Ensure Notifications settings in HealthHub app is ON. Refer to step 1 above.
  • Ensure that you have logged in to SingPass before under Notifications Settings
  • From HealthHub “Home” screen, tap on the hamburger menu at the top-left hand corner of the screen
  • Above the “Home” menu, you will see a “Inbox” menu
Why do I keep seeing error code I0003?
Error code I0003 is shown if HealthHub fails to retrieve any record details for that child. If this error persists, please send an email to us at contact_us@healthhub.sg with the following information:
  • Parent's/User's NRIC
  • Child's NRIC
When I click on Growth Charts, the system display the error U0011. What does it mean?
This error is caused by incomplete information about the child such as incomplete Date of Birth or Gender. You may refer to the “Contact Us” section to send us your feedback.
Download the HealthHub app to access the full range of functions.
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Children’s Health E-Services
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