HealthHub Terms of Use

1. Agreement to Terms

1.1 All access of any area of http://healthhub.sg and https://track.healthhub.sg (“Websites”) and the HealthHub mobile applications (“Apps”) is governed by the terms and conditions below and our Privacy Policy located at https://www.healthhub.sg/privacy-policy (“Terms”). The Websites and Apps are collectively referred to as “HealthHub”. If you do not accept any of these Terms, please exit immediately. Continue only if you accept these Terms.

1.2 In these Terms, the words “we”, “our” and “us” refer to the Health Promotion Board (“HPB”).

2. Access to HealthHub

2.1 Everyone may access the publicly available content on HealthHub. However, you may be required to register for an account with us before you are entitled to use certain functionalities within HealthHub. You may also need a SingPass in order to access certain functionalities within HealthHub.

2.2 The accessibility and operation of HealthHub rely on systems, databases and technologies outside of our control. We do not guarantee continuous accessibility or uninterrupted operation of HealthHub. We will not be liable to you if, for any reason, access to HealthHub is delayed or unavailable for any period of time.

2.3 We may at any time change, suspend, or discontinue HealthHub, any of its content, and/or access to part or all of it, without notice and for any reason.

2.4 You must:

  1. comply with all applicable local and international laws and regulations when using HealthHub;
  2. not access any information or data concerning another person without his/her permission;
  3. not use HealthHub in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, bugs or harmful data, into HealthHub or any computer system;
  4. not infringe our intellectual property rights or those of any third party in relation to your use of HealthHub;
  5. not submit, publish, transmit, post or upload any material that is factually inaccurate, misleading, deceptive, in contempt of any court, defamatory, offensive, threatening, discriminatory, racist, seditious, obscene, pornographic, indecent, or otherwise objectionable to the general public in relation to your use of HealthHub;
  6. not use HealthHub in a way that could damage, disable, overburden, impair or compromise our systems, databases, servers or security or interfere with other users; and
  7. not collect or harvest any information or data from our systems or attempt to decipher any transmissions to or from the servers running any features, services, tools, directories or content on HealthHub.

2.5 We reserve the right to terminate or restrict your access to part or all of HealthHub for any reason at any time without prior notice.

3. Account Registration

3.1 In signing up for an account with us, you represent and warrant that:

  1. all registration information provided by you is true, accurate, current and complete to the best of your knowledge and belief; and
  2. you will promptly update changes to your registration details.

3.2 We reserve the right to reject your application for an account, suspend your use of or terminate your account at any time without prior notice if you are in breach of these Terms or for any other reason in our sole discretion.

3.3 Upon successful registration of your account, you, as the account holder:

  1. agree to keep your account ID and password confidential and shall not allow other person to use your account; and
  2. shall notify us immediately if you have any reason to believe that the security of your account has been compromised.

3.4 You are solely responsible for any and all activities which occur under your account. We are entitled to treat all activities that occur under your account as having been conducted with your knowledge and authority.

3.5 You acknowledge and agree that we may access your account and its contents as necessary for purposes including but not limited to identifying or resolving technical problems or responding to complaints without prior notice to you.

4. User Contributed Information

4.1 HealthHub may provide you with the ability to submit, post or edit certain information, including but not limited to, personal data, credit card or other financial details, medical or health information, healthcare appointments, images, feedback, comments or complaints (“User Contributed Information”).

4.2 You shall bear full responsibility for the User Contributed Information and any consequences associated with using, editing, submitting or uploading them on HealthHub. We are not responsible for the availability of or any inaccuracies, errors or omissions in any User Contributed Information.

4.3 The functionalities of HealthHub may allow the User Contributed Information that you provide to be viewed, edited or deleted by another authorised user.

4.4 You grant us the right to use the User Contributed Information for any purposes that you have been notified of and consented to from time to time.

4.5 You affirm, represent, and/or warrant that:

  1. you have the necessary rights, licenses, consents, and permissions to submit, use and authorise us to use the User Contributed Information; and
  2. all the User Contributed Information (whether at the time of submission or posting or subsequent thereto) is true and accurate to the best of your knowledge.

4.6 We reserve the right to edit, block, remove or delete User Contributed Information on HealthHub for any reason at any time without prior notice. Our acceptance of any User Contributed Information does not constitute a waiver of our right to remove it in the future.

4.7 User Contributed Information may be uploaded to third party computer systems including payment systems and the National Electronic Health Record system managed by the Ministry of Health (“NEHR”) and when uploaded, can be viewed by anyone authorised to access such systems. By providing us with User Contributed Information, you consent to us uploading to such systems any part or all of the User Contributed Information.

5. Medical Disclaimer & External Data

5.1 We provide HealthHub as a general information source only. We are not involved in giving professional medical advice here. Before relying on the information on HealthHub, you should do your own checks and obtain professional medical advice relevant to your particular circumstances. HealthHub may not cover all information available on a particular issue, and the information may not always be accurate, complete or up-to-date. The information on HealthHub is not intended to be a substitute for the advice of a medical professional. You should never disregard or delay in seeking professional medical advice because of something you have read on HealthHub. All information contained in HealthHub is for informational purposes only and is to be used at your own risk. We do not accept any responsibility for any reliance by you on the information contained in HealthHub.

5.2 HealthHub may enable you to access, amend and/or use data or information relating to you or other persons (eg. your children or dependents) from other sources including but not limited to the NEHR, SingHealth Online Appointment System and National Healthcare Group Polyclinics Online Appointment System (“External Data”). All External Data are provided on an “as is” and “as available” basis. We are not responsible for the availability of or any inaccuracies, errors or omissions in such External Data. Use of External Data may be subject to terms and conditions imposed by external parties.

6. Payment Service

6.1 We may provide services to enable you to make payments to healthcare institutions and/or other vendors. These payments are made directly to the accounts of the billing parties. We provide payment services for your convenience only and we are merely an intermediary to facilitate the payments made by you.

6.2 We may use third party services to verify, secure and/or process your payments. The third party services may charge a fee for processing payments related to your transactions on the Healthhub and you shall be responsible for all payment processing fees incurred.

6.3 Without prejudice to the other provisions of the Terms, we shall not be responsible for any malfunction in any computer system, software or any Internet access service provider that may affect the accuracy or timeliness of the online transmission of payment instructions. We shall not be responsible if any information provided is inaccurate or if payment instructions are not given sufficiently in advance to allow for timely payment or if payment instructions cannot be carried out for any reason beyond our control.

7. Security

7.1 Where appropriate, we use available technology to protect the security of communications made through HealthHub. However, we do not accept liability for the security, authenticity, integrity or confidentiality of any transactions and other communications made through HealthHub.

7.2 Internet communications may be susceptible to interference or interception by third parties. Despite our best efforts, we make no warranties that HealthHub is free of infection by computer viruses or other unauthorised software.

7.3 You should take appropriate steps to keep your information, software and equipment secure. This includes clearing your Internet browser’s cache after using any features, services, tools, directories or content on HealthHub.

7.4 If you choose to login to HealthHub with your existing Facebook account, we will obtain access to your public profile information, i.e. information that you have made available to the public, and your email address. We do not collect your Facebook username and password.

7.5 For more infocomm security tips, please visit: https://www.csa.gov.sg/gosafeonline/.

8. Hyperlinks and Third Party Systems

8.1 We do not warrant and endorse, and are not responsible or liable for the availability or content of any other Internet site or system (which is not provided, owned or operated by us) linked to or from HealthHub. Any link provided on HealthHub is solely for your convenience. These links do not constitute endorsements or recommendations. Access to any other Internet sites or systems is at your own risk and subject to the terms and conditions and/or privacy policies of such Internet sites or systems.

8.2 You must obtain written permission from us before hyperlinking to, or framing, HealthHub or any content within HealthHub, or engaging in similar activities. We reserve the right to impose conditions when we grant you with such permission.

8.3 We reserve the right to object to or disable any link or frame to or from HealthHub.

8.4 We reserve the right to change the URL of HealthHub.

8.5 For the avoidance of doubt, you will not hold us, the Ministry of Health, any public healthcare institution, any public agency, or any entity that has been authorised to carry out government and/or healthcare-related services liable for any damage or loss of any kind caused as a result (direct or indirect) of the use of any third party website or app, including, but not limited to, any damage or loss suffered as a result of reliance on the contents contained in or available from any such third party website or app.

9. Intellectual Property

9.1 All intellectual property and rights in HealthHub, including source codes, pages, documents and images, graphics, trademarks, trade names, logos, audio and video are protected by law. The intellectual property rights in these materials are owned by or licensed to us by third parties. All rights are expressly reserved.

9.2 Apart from any fair dealings for the purposes of private study, research, criticism or review, as permitted in law, no part of HealthHub may be reproduced or reused for any commercial purposes whatsoever without our prior written permission.

10. General Disclaimer and Limitation of Liability

10.1 To the extent permitted under law, we exclude all conditions, warranties, representations or other terms which may apply to HealthHub, whether express or implied.

10.2 We do not give any representations, warranties, guarantees, or any other commitments, or accept any liability, to you in respect of any User Contributed Information or External Data.

10.3 We will not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, loss of revenue, loss of profits, or otherwise, even if foreseeable, arising from or in connection with:

  1. any inaccuracy or incompleteness in, or errors or omissions in the information on HealthHub;
  2. you using, visiting or relying on any statements, opinion, representation or information in HealthHub;
  3. any delay in operation or transmission, communications failure, Internet access difficulties or malfunctions in equipment or software;
  4. the conduct or the views of any person who accesses or uses HealthHub;
  5. any External Data; or
  6. any User Contributed Information.

10.4 HealthHub is not operated by us for commercial or profit purposes. We do not profit from, or endorse, and are not associated with any products, services or organisations that may be mentioned on HealthHub. Any mention or reference to such products or services is purely coincidental.

11. Rewards

11.1 We may award you points (“Healthpoints”) for completing certain activities on HealthHub. These Healthpoints may be redeemed or exchanged for rewards under our rewards and/or loyalty programmes. Additional terms and conditions may govern the rewards and/or loyalty programmes and the use of Healthpoints. You may participate in such programmes and collect and/or use Healthpoints only if you accept and agree to be bound by such additional terms and conditions (if any).

11.2 We may at our sole discretion, without prior notice, suspend or terminate any rewards and/or loyalty programmes, suspend or terminate the award of Healthpoints and/or withdraw, cancel or invalidate any Healthpoints that have been awarded.

12. Fees

12.1 There are currently no fees charged for using any part of HealthHub. However, we reserve the right to introduce new fees from time to time. We are not responsible for any fees charged by any other third party website or app (not provided, owned or operated by us).

13. Indemnity

13.1 You agree to indemnify and hold us and our directors, officers, employees, affiliates, agents, contractors and licensors harmless in respect of any claims arising out of: (i) your breach of these Terms, (ii) your use of HealthHub, (iii) your access, use or amendment of any External Data, (iv) any User Contributed Information provided by you or (v) any action taken by us as part of our investigation of a suspected breach of these Terms or as a result of a finding or decision that a breach of these Terms has occurred.

14. Waiver

14.1 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

15. Variation of Terms

15.1 We may revise these Terms at any time by updating this page. You should visit this page from time to time to review the Terms because they are legally binding on you.

15.2 We may modify or discontinue any features, services, tools, directories or content that form part of HealthHub at any time, with or without notice, and without liability.

16. Governing Law and Jurisdiction

16.1 The use of HealthHub, and the Terms, shall be governed by and interpreted in accordance with the laws of Singapore. Any dispute arising out of or in connection with the Terms including any question regarding its existence, validity or termination, shall be referred to and finally resolved by the courts of Singapore.

Effective Date: [18 October 2015]
Date updated: [11 June 2018]

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