Rewards FAQ

1. How can I earn Healthpoints?

Earn Healthpoints (HP) on Healthy 365 (H365) or HealthHub (HH) apps

2. What can I redeem my Healthpoints for?

Redeem your HP for the following reward categories in 3 easy ways on the HPB Loyalty Programme (LP):

• Merchant eVouchers
• TransitLink eVouchers
• TapForMore points

• From 1 Jan’19 onwards, all HPB printed vouchers will no longer be available on our apps. Please redeem for eVouchers only.

3. How can I know If I have made a successful redemption?

A confirmation pop-up message will be displayed upon successful redemption within the app/website. Please take a screenshot for your records. The redemption transaction will appear under the "Rewards History" tab.

4. Will my Healthpoints expire?

Each Healthpoint has an expiry date. Check your HP Summary page for the necessary information. Any expired and unused Healthpoints shall be automatically forfeited, cancelled and become null and void and no requests for extensions, exchanges, replacement or refund shall be entertained. To prevent HPs from expiring, simply opt in for auto-redemption for TransitLink or PAssion TapForMore rewards. Please refer to the "Auto-redemption" tab below for more details. 

How to redeem Healthpoints for eVouchers:

Video Link:

https://www.youtube.com/watch?v=dn-sbo-bZHs&feature=youtu.be

5. Can my Healthpoints be reversed back from a redemption or transferred?

Healthpoints may not be transferred to any other HP Account, or to any third party, and are not exchangeable for cash or credit. HPB reserves the right to, at any time, without prior notice or liability to you, revise the amount of Healthpoints awarded to you or correct any errors in the computation of Healthpoints.

1. What are HPB Vouchers?

HPB Vouchers are issued in Singapore currency, and are available in denominations of $5 and $10 denominations, redeemable at 750 Healthpoints (HP) and 1,500 HP respectively. They are available in digital format

2. How can I use my HPB Vouchers?

Each voucher is only good for a single transaction, and any amount remaining from the transaction will be forfeited. Multiple vouchers may be used in a single transaction.

3. Where can I use my HPB Vouchers?

HPB Vouchers may be used to offset purchase value at Participating Partner Merchants (PPM) outlets. For list of PPM, please visit www.healthhub.sg/rewards

4. Will my HPB Vouchers expire?

HPB Voucher, expires on 2359hrs of the expiry date, and must be redeemed by the expiry date indicated

5. What happens if my purchase amount is greater than my HPB Vouchers’ value?

In the event that the value of the voucher(s) used in a single transaction does not cover the full cost of the goods or services purchased at the participating merchant, the balance must be paid by the voucher holder

6. Can I get a refund/exchange/transfer my voucher if I cancel my transaction after I presented my voucher at a cashier point?

Once a HPB eVoucher is presented at the cashier, rewards cannot be refunded, exchanged or transferred

7. Can I exchange my HPB Vouchers for cash?

HPB Voucher cannot be exchanged wholly or partly for cash

8. I have lost/defaced/damaged/expired HPB Vouchers. Can I request for a replacement?

HPB Voucher cannot be replaced if lost, defaced, damaged, stolen, expired and/or voided

9. My HPB Vouchers are defaced/damaged/expired. Can I still use it?

Defaced, damaged or expired vouchers will not be accepted at the participating merchants, and the vouchers will be considered null and void

10. Is there a restriction on what I can spend my HPB Vouchers on?

HPB Vouchers shall not be used for the purchase of alcohol and cigarettes

11. The use of HPB Voucher is subject to terms and conditions of the participating merchants

12. HPB will not be responsible for any claims, demands, losses, costs, expenses and/or liabilities of any kind whatsoever, arising from or in connection with any transaction or dealing between participating merchant(s) and the voucher holder.

13. Any misuse/tampering/forgery of vouchers may constitute a criminal offence and the offender will be liable for prosecution.

14. HPB Vouchers will not be accepted if obtained from unauthorised sources. HPB reserves the right to, at any time, without prior notice or liability to you, make changes to the vouchers awarded to or redeemed by you. 

15. In the event of any dispute, the decision of HPB is final.

16. Where can I view my HPB eVouchers?

HPB eVouchers will be credited directly into your e-Wallet after every transaction

17. Where can I see the T&Cs for HPB Vouchers?

Refer to the “Terms & Conditions” stated below for the full details governing the use of HPB Voucher.
 

18. Present HPB eVouchers at Merchant Outlets:

Video Link: http://bit.ly/2NE3sxa 

1. Can I exchange HPB vouchers for mall vouchers?

HPB vouchers may be used in exchange for mall vouchers or gift cards in denominations of $5 or $10 (as specified in the voucher T&CS) at participating malls’ Customer Service Counters or Concierge.

2. What denominations of mall vouchers can I redeem for?

Mall vouchers can only be redeemed in full using HPB vouchers in multiples of $5 or $10 (as specified in the voucher T&Cs). Using cash to make up the difference is not allowed.

3. Can I exchange my Mall Vouchers after I have made a redemption?

Once redeemed, mall vouchers must be used in accordance with the mall’s terms and conditions.

1. What types of Merchant eVouchers are there?

Merchant eVouchers are available in $5, $10 and $20 denominations, redeemable at 750 Healthpoints (HP), 1,500 HP and 3,000 HP respectively, and available in electronic voucher format only

2 .Where I can view my eVoucher after a redemption?

eVoucher will be credited immediately into e-Wallet after every transaction

3. Do eVouchers have an expiry?

eVoucher's validity period will be displayed accordingly in the e-Wallet 

4. My eVouchers have expired. Can I still redeem them?

Once expired, your eVoucher will no longer be accessible via e-Wallet

5. Can I get a refund/exchange/transfer my voucher if I cancel my transaction after I presented my voucher at a cashier point?

Once a Merchant eVoucher is presented at the cashier, rewards cannot be refunded, exchanged or transferred

6. I have accidentally activated an eVoucher. Can I get a refund?

Click to use your eVoucher only when you are making a purchase at the cashier. Accidental activation of eVoucher will not be reinstated.

7.How does redemption of codes work?

Once redemption code has been retrieved on your app, the eVoucher is considered ‘used’ immediately. Redemption codes ‘used’ on 3rd party e-platforms (e.g. Lazada) are only valid within the same day. No reimbursement shall be entertained if eVoucher is not used on the same day.

8. Where can I see the T&Cs for Merchant eVouchers?

Use of Merchant eVoucher is subjected to the respective merchant’s Terms and Conditions. HPB reserves the right to, at any time, without prior notice or liability to you, make changes to the vouchers awarded to or redeemed by you.

1. Am I eligible for TFM points?

This option is available to all users who own a Passion EZ-Link Card

2. How can I sign up to earn TFM points?

Go to “My Linked Card” section at the Profile page and key in your 16-digit CAN ID (located on the reverse side of your Passion card) to set up this option

Video link on how to redeem TFM/TransitLink Rewards:

https://www.youtube.com/watch?v=D8TAuejLaCY&feature=youtu.be

3. What is the conversion rate of my Healthpoints to TFM points?

The value of 1 Healthpoint (HP) is equivalent to 1 TapForMore (TFM) point

4. How many TFM points can I redeem with my amount of Healthpoints?

There is no minimum or maximum value for conversion of HP into TFM points

5. What happens after my TFM redemption?

TFM points will be credited directly to your designated PAssion EZ-Link Card. HPB reserves the right to, at any time, without prior notice or liability to you, revise the amount of TFM points awarded to you or correct any errors in the computation of Healthpoints.

6. Cold Storage Singapore (1983) Pte Ltd reserves the right to amend the validity period of the TFM points

7. Where can I see the T&Cs for TFM?

For terms and conditions on use of TFM points, please visit www.passioncard.sg

1. Am I eligible to redeem for TransitLink eVouchers?

This option is available to all users who own a valid TransitLink card (specifically EZ-Link, NETS FlashPay and Concession Cards). NETS Cashcard CANNOT be used here, and no refund in any form would be entertained if the NETS Cashcard’s CAN ID is submitted by mistake

2.Where do I key in my CAN ID?

Go to “My Linked Card” section at the Profile page and key in the 16-digit CAN ID (located on the reverse side of your TransitLink card) to set up this option

Video link on how to redeem TFM / TL:

https://www.youtube.com/watch?v=D8TAuejLaCY&feature=youtu.be

3. What is the conversion rate between Healthpoints and TransitLink eVouchers?

Every 150 Healthpoints (HP) equates to $1 TransitLink eVoucher

4. What is the minimum amount of Healthpoints that I need to redeem TransitLink eVouchers?

A minimum of 150 HP is required for each transaction

5. When can I top up my travel card with my TransitLink eVouchers?

Allow up to 10 calendar days for your transaction to be processed. You may proceed to collect your eVoucher and top-up your designated TransitLink card in 10 calendar days from your date of redemption. You can check the status of your TransitLink eVoucher via the TransitLink Account-Based-Transaction (ABT) portal/app. For more info, please visit https://abt.transitlink.com.sg/

6. Where can I top up my travel card with my TransitLink eVouchers?

Collect your TransitLink eVoucher at any TransitLink Add-Value Machine (AVM), TransitLink Kiosk, TransitLink Ticket Office or Concession Card Replacement Office. If the AVM does not correctly reflect your top-up value, please try again or head to a TransitLink Office. View the step by step guide below on how you can top up your TransitLink card at an AVM:

How to top up at an AVM

7. Where can I find an AVM?

For locations of AVMs, please visit https://www.transitlink.com.sg/PSdetail.aspx?ty=art&Id=29 For locations of TransitLink Kiosks, please visit https://www.transitlink.com.sg/PSdetail.aspx?ty=cat&Id=25

8. Do my TransitLink eVouchers expire?

Your TransitLink eVoucher has to be collected within 30 days from the date the item status in the app shows “Success”(Allow up to 10 calendar days for your transaction to be processed). Failure to retrieve your eVoucher by then will result in the expiry of your eVoucher. Once expired, your eVoucher cannot be refunded in any form. 

9. I have lost/damaged my linked card. Can I get a refund for my TransitLink eVouchers?

If you have lost or damaged your linked card, HPB and TransitLink will not be able to offer you any refund in any form

10. Where can I see the T&Cs for TransitLink?

For the terms and conditions on the use of TransitLink eVouchers, please visit www.transitlink.com.sg. HPB reserves the right to, at any time, without prior notice or liability to you, revise the amount of TransitLink eVouchers awarded to you or correct any errors in the computation of Healthpoints.

1. What is auto-redemption, and how can I opt in?

Your Healthpoints (HP) can be automatically redeemed for TapForMore (TFM) points or TransitLink eVouchers. To enable this, you need to select your default redemption option from your Profile page. Please ensure that your registered PAssion TapForMore CAN ID or TransitLink CAN ID is valid for at least 1 month after the Healthpoint expiry month to ensure that auto-redemption will be processed. 

2. How long does auto-redemption take?

This auto-redemption process applies only to HP that expired in the most recent expiry cycle, with effect from 30 Jun’18. Up to 30 days will be required for the auto-redemption transaction to be processed.

3. Is there a minimum amount of Healthpoints to opt for auto-redemption?

Auto-redemption for TransitLink eVoucher will only be processed at a minimum of 150HP. If your expiring HP for that month are less than 150HP on date of expiry, they will expire, and no refund or extension is allowed

4. I have opted in. Why are my expired points not redeemed?

Auto-redemption option must be set up before the expiry date to be put into effect. If your registered PAssion TapForMore CAN ID or TransitLink CAN ID is expired, the expired points will not be redeemed. No refund will be provided. 

5. Will I be able to opt out of auto-redemption?

Auto-redemption option can be changed anytime via the Profile page

1. For list of Participating Partner Merchants (PPM) who are able to accept HPB Vouchers, visit www.healthhub.sg/rewards

2. To sign up as PPM, visit www.hpb.gov.sg/partners/partner-merchants

1. For Healthpoints and voucher rewards enquiry, contact us via

Healthy 365: 1800 567 2020

HealthHub: 1800 225 4482

2. For TransitLink related enquiries, contact
     Tel: 1800 2255 663
     * 8am to 6pm daily, closed on public holidays

3. For TapForMore enquiries, contact

Tel: 6225 5322

Email: passioncardcs@wirecard.com

Website: www.passioncard.sg