1. How do I create a HPB Healthpoint Account?
Download either the Healthy 365 (H365) or HealthHub mobile app and create your profile. Your profile information, such as NRIC and mobile phone number, is used to automatically set up a HPB Healthpoint Account for you.
 
2. Can I use the same mobile number to create a HPB profile for my parent/child?
Yes, the same mobile number can be shared with 4 other immediate family members (e.g. young children and elderly parents) living at the same address.
 
3. How do I request to deactivate/remove my HPB Healthpoint Account?
HPB Healthpoint Account cannot be deactivated as it is automatically created and linked to your profile when you use any HPB Platform. If you no longer wish to participate in any HPB’s programmes or activities, you will need to uninstall all the relevant mobile applications.


1. How can I earn Healthpoints?
Earn Healthpoints (HP) by participating in relevant activities and challenges in the Healthy 365 (H365), hiSG and HealthHub mobile applications.
 
2. What can I redeem my Healthpoints for?
Redeem your HP for the following reward categories in 3 easy ways on the HPB Loyalty Programme (LP):
• HPB & Merchant eVouchers
• TransitLink eVouchers
• TapForMore (TFM) points
 
          

3. How can I know If I have made a successful redemption?
A confirmation pop-up message will be displayed upon successful redemption within the app/website. Please take a screenshot for your records. The redemption transaction will appear under the "Rewards History" tab.
 
4. Will my Healthpoints expire?
Each Healthpoint has an expiry date. Check your Healthpoint Summary page for the necessary information. Any expired unused Healthpoints shall be automatically forfeited, cancelled and become null and void. Any request for extension, exchange, replacement or refund will not be entertained. To prevent your Healthpoints from expiring, do opt in for auto-redemption for TransitLink or PAssion TapForMore rewards. Please refer to the “Auto-redemption” tab below for more details.
 
           
 
How to redeem Healthpoints for eVouchers:
 
5. What does my Healthpoints balance mean?
The status of Healthpoints earned will be reflected in your HPB account. If you have a positive Healthpoints balance, you may proceed to redeem the Healthpoints for rewards. If you have a negative Healthpoints balance, you will be unable to redeem them for rewards until you have earned enough Healthpoints to reach a positive balance.
 
6. Can I transfer my Healthpoints, or exchange them for cash or credit?
Healthpoints cannot be transferred to any third party, nor exchangeable for cash or credit.
 
7. I have wrongly redeemed my Healthpoints for a reward. Can I request for a change?
No, you cannot request for a change; any reward once redeemed, is not refundable, nor exchangeable for cash, Healthpoints, or any other reward.
 
8. Why am I unable to redeem my Healthpoints?  I received the following message: “There is a temporary suspension of the Healthpoints rewards redemption service for your account. This is to enable us to confirm your account details. You may contact our customer service agents for assistance at HPB_Mailbox@hpb.gov.sg.”
 
To mitigate any potential fraud or security breaches, HPB may suspend your Healthpoint redemption feature, without prior notice, if we suspect any irregular activities (e.g. how your Healthpoints/rewards were earned or redeemed). This is to allow us to conduct further investigations. You may contact our customer service agents for assistance at HPB_Mailbox@hpb.gov.sg,


1. What are HPB Vouchers?
HPB Vouchers are electronic vouchers (or eVouchers) issued in Singapore currency, and are available in denominations of $5 and $10, redeemable at 750 or 1,500 Healthpoints respectively.

2. How can I use my HPB Vouchers?
Each HPB Voucher can be used in a single purchase transaction at any of the participating merchants’ outlets. Any unused amount from the Voucher will be forfeited. Multiple HPB Vouchers can be used in a single purchase transaction. Screenshots of vouchers will not be accepted.

3. Where can I use my HPB Vouchers?
For the list of participating partner-merchants, please refer to www.healthhub.sg/rewards.

4. Will my HPB Vouchers expire?
Yes, HPB Vouchers will expire at 11:59 pm of the expiry date indicated on each Voucher.

5. My HPB Voucher has expired. Can I still redeem it or request for a replacement?
No, you cannot redeem your HPB Voucher nor request for a replacement once it has expired.
 
6. What happens if my purchase amount is greater than my HPB Vouchers’ value?
If the value of the Voucher does not cover the full cost of the goods or services purchased, you have to pay the balance in whichever payment methods acceptable by the merchant.

7. I have accidentally activated a HPB Voucher. Can I get a refund?
No, HPB vouchers that have been activated, accidentally or otherwise, will not be refunded. Please present your Voucher only when the cashier is attending to you.

8. Can I get a refund/exchange/transfer my HPB Voucher if I cancel my transaction after I presented my voucher at a cashier point?
No, you will not be able to get a refund once you have presented the Voucher to the cashier.

9. Can I exchange my HPB Vouchers for cash?
No, HPB Vouchers cannot be exchanged for cash.

10. Can I transfer my HPB Vouchers to another account?
No, HPB Vouchers are non-transferrable.

11. Are there any restrictions on the usage of HPB Vouchers?

 Yes, the restriction are as follows:

  • HPB Vouchers cannot be used for the purchase of lottery, cigarettes, alcoholic items and pre-paid cards.
  • The use of HPB Vouchers is subject to terms and conditions of the participating merchants.
  • HPB Vouchers will not be accepted if obtained from unauthorised sources. HPB reserves the right to, at any time, without prior notice or liability to you, make changes to the vouchers awarded to or redeemed by you.
  • For full details, please refer to Clause 7 of HPB Loyalty Programme: Terms & Conditions

 

12. Where can I view my HPB eVouchers after my redemption transaction?

HPB eVouchers will be credited directly into your e-Wallet after every transaction
 
          
 
13. Where can I see the T&Cs for HPB Vouchers?
Refer to the “HPB Loyalty Programme: Terms & Conditions” for the full details governing the use of HPB Vouchers.

14. How do I use the HPB Vouchers at Merchant Outlets?
 


1. Can I exchange HPB vouchers for mall vouchers?
Yes, HPB Vouchers can be used to exchange for mall vouchers or gift cards in denominations of $10 at participating malls’ Customer Service Counters or Concierge.
 
2. What denominations of mall vouchers can I redeem for?
Mall vouchers can only be redeemed using HPB Vouchers in $10 denominations. Using cash to make up the difference is not allowed.
 
3. Where can I use my Mall Vouchers?
Please refer to the respective mall’s terms and conditions.


1. What denominations of Merchant Vouchers can I redeem?
Merchant Vouchers are available in $5, $10 and $20 denominations.
 
2 .Where can I view my eVoucher after a redemption transaction?
Merchant eVouchers will be credited immediately into e-Wallet after every transaction.
 
3. Can I change for HPB Voucher or another Merchant Voucher after a redemption?
No, you will not be able to change.
 
4. What happens if my purchase amount is greater than my Merchant Voucher value?
You will need to top-up for the difference to the merchant when the value of the voucher(s) used in a single transaction does not cover the full cost of the goods or services purchased.
 
5. Do Merchant Vouchers have an expiry?
Yes, voucher will expire at 11:59pm of the expiry date indicated on each voucher.
 
6. My Merchant Voucher has expired. Can I still redeem it or request for a replacement?
No, you cannot redeem or request for a replacement once your Voucher has expired.
 
7. Can I get a refund/exchange/transfer my Merchant voucher if I cancel my transaction after I presented my voucher at a cashier point?
No, once the Voucher is presented at the cashier, it cannot be refunded, exchanged or transferred.
 
8. I have accidentally activated a Merchant Voucher. Can I get a refund?
No, any accidental activation of eVouchers will not be refunded. Please present your Voucher only when the cashier is attending to you.
 
9. Can I transfer my Merchant eVouchers to another account or exchange them for cash?
No, eVouchers are non-transferrable and cannot be exchanged (wholly or partly) for cash.
 
10. Are there any restrictions in using my Merchant Vouchers?
Please refer to the respective Merchant's terms and conditions for details.
 
11. How does promo codes work?
Once a promo code has been retrieved on your app, the Voucher is immediately considered 'used'. Promo codes 'used' on 3rd party e-platforms (e.g. Lazada) are only valid within the same day. There will be no reimbursements if the promo code is not used on the same day.
 
 
12. Where can I see the Terms & Conditons for Merchant Vouchers?
Use of Merchant Vouchers is subject to the respective merchant's Terms and Conditions.


1. Am I eligible for TFM points?
This option is available to all users who own a Passion EZ-Link Card.
 
2. How can I sign up to earn TFM points?
Go to “My Linked Card” section at the Profile page and key in your 16-digit CAN ID (located on the reverse side of your Passion card) to set up this option.

Video link on how to redeem TFM/TransitLink Rewards:  https://youtu.be/nJ-7WELxtqc
 
3. What is the conversion rate of my Healthpoints to TFM points?
The value of 1 Healthpoint (HP) is equivalent to 1 TapForMore (TFM) point.
 
4. How many TFM points can I redeem with my amount of Healthpoints?
There is no minimum or maximum value for conversion of Healthpoints into TFM points.
 
5. What happens after my TFM redemption?
TFM points will be credited directly to your designated PAssion EZ-Link Card. No refunds in any form will be entertained once the redemption is successful. Cold Storage Singapore (1983) Pte Ltd reserves the right to amend the validity period of the TFM points.
 
6. Where can I see the Terms & Conditions for TFM?
For erms and conditions on use of TFM points, please refer to www.passioncard.sg.


1. Am I eligible to redeem for TransitLink eVouchers?
This option is available to all users who own a valid active TransitLink card (e.g. EZ-Link, NETS FlashPay and Concession Cards). NETS Cashcard cannot be used here, and there will be no refund in any form if the NETS CashCard’s CAN ID is submitted by mistake.
 
2.Where do I key in my CAN ID?
Go to “My Linked Card” section at the Profile page and key in the 16-digit CAN ID (located on the reverse side of your TransitLink card) to set up this option.
 
Video link on how to redeem TFM / TL:  https://youtu.be/nJ-7WELxtqc
 
3. What is the conversion rate between Healthpoints and TransitLink eVouchers?
Every 150 Healthpoints (HP) equates to $1 TransitLink eVoucher.
 
4. What is the minimum amount of Healthpoints that I need to redeem TransitLink eVouchers?
A minimum of 150 HP is required for each transaction.
 
5. When can I top up my travel card with my TransitLink eVouchers?
Allow up to 10 calendar days for your transaction to be processed. You may proceed to collect your eVoucher and top-up your designated TransitLink card in 10 calendar days from your date of redemption. Your TransitLink eVoucher has to be collected within 30 days from the day of redem;tion. You can check the status of your TransitLink eVoucher via the TransitLink Account-Based-Transaction (ABT) portal/app. For more info, please visit https://abt.transitlink.com.sg/.
 
6. Where can I top up my travel card with my TransitLink eVouchers?
Collect your TransitLink eVoucher at any TransitLink Add-Value Machine (AVM), TransitLink Kiosk, TransitLink Ticket Office or Concession Card Replacement Office. If the AVM does not correctly reflect your top-up value, please try again or head to a TransitLink Office. View the step by step guide below on how you can top up your TransitLink card at an AVM:
 
How to top up at an AVM
7. Where can I find an AVM?
For locations of AVMs, please visit https://www.transitlink.com.sg/PSdetail.aspx?ty=art&Id=29. For locations of TransitLink Kiosks, please visit https://www.transitlink.com.sg/PSdetail.aspx?ty=cat&Id=25.
 
8. Is there any expiry date for my TransitLink eVouchers?
Yes there is. Your TransitLink eVouchers cannot be refunded in any form once they have expired. Your TransitLink eVoucher has to be collected within 30 days from the date of redemption. (Allow up to 10 calendar days for your transaction to be processed.) Failure to claim your TransitLink eVouchers by then will result in its expiry.
 
9. I have lost/damaged my linked card. Can I get a refund for my TransitLink eVouchers?
No, HPB and TransitLink will not be able to offer you any refund in any form if you have lost or damaged your linked card.
 
10. Where can I see the Terms & Conditions for TransitLink?
For the terms and conditions on the use of TransitLink eVouchers, please visit www.transitlink.com.sg.


1. What is auto-redemption, and how can I opt in?
Your Healthpoints (HP) can be automatically redeemed for TapForMore (TFM) points or TransitLink eVouchers. To enable this, select your default redemption option from your Profile page (on HealthHub or hiSG app) or Auto-Redemption Set Up page (on Healthy 365 app). Please ensure that your registered PAssion TapForMore CAN ID or TransitLink CAN ID is valid for at least 30 days after the Healthpoints expiry month to ensure that the auto-redemption will be processed. 

2. How long does auto-redemption take?
This auto-redemption process applies only to Healthpoints that have expired at the end of the previous month. Up to 30 days will be required for the auto-redemption transaction to be processed.
 
3. Is there a minimum amount of Healthpoints to opt for auto-redemption?
Not applicable for TapForMore option. Auto-redemption for TransitLink eVouchers will only be processed at a minimum of 150 Healthpoints. If you have less than 150 Healthpoints expiring, they will be forfeited.
 
4. I have opted in. Why are my expired Healthpoints not auto-redeemed?
Your expired Healthpoints are not auto-redeemed due to one of the following:
  • Auto-redemption option must be set up before the expiry date
  • Your registered PAssion TapForMore or TransitLink card has expired, or is invalid.
  • For TransitLink card: you have less than 150 Healthpoints expiring
5. Will I be able to opt out of auto-redemption?
Auto-redemption option can be changed anytime via the Profile page (on HealthHub or hiSG app) or Auto-Redemption Set Up page (on Healthy 365 app).


1. For list of Participating Partner Merchants (PPM) who are able to accept HPB Vouchers, visit www.healthhub.sg/rewards.
 
2. To sign up as PPM, visit www.hpb.gov.sg/partners/partner-merchants


1. For Healthpoints and voucher rewards enquiry, contact us via
Email: HPB_Mailbox@hpb.gov.sg
 
2. For TransitLink related enquiries, contact
Tel: 1800 2255 663
*8am to 6pm daily, closed on public holidays
 
3. For TapForMore enquiries, contact
Tel: 6225 5322
Email: passioncardcs@wirecard.com
Website: www.passioncard.sg

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