6. What are HPB Vouchers?
HPB Vouchers are issued in Singapore currency, and are available in denominations of $5 and $10 denominations, redeemable at 750 Healthpoints (HP) and 1,500 HP respectively. They are available in printed and digital formats • From 1 Aug’18, $5 HPB printed voucher will no longer be available on our apps; and from 1 Jan’19 onwards, all HPB printed vouchers will no longer be available on our apps. Please redeem for eVouchers only.
7. How can I use my HPB Vouchers?
Each voucher is only good for a single transaction, and any amount remaining from the transaction will be forfeited. Multiple vouchers may be used in a single transaction.
8. Where can I use my HPB Vouchers?
HPB Vouchers may be used to offset purchase value at Participating Partner Merchants (PPM) outlets. For list of PPM, please visit www.healthhub.sg/rewards
9. Will my HPB Vouchers expire?
HPB Voucher, printed or electronic, expires on 2359hrs of the expiry date, and must be redeemed by the expiry date indicated
10. What happens if my purchase amount is greater than my HPB Vouchers’ value?
In the event that the value of the voucher(s) used in a single transaction does not cover the full cost of the goods or services purchased at the participating merchant, the balance must be paid by the voucher holder
11. Can I exchange my HPB Vouchers for cash?
HPB Voucher cannot be exchanged wholly or partly for cash
12. I have lost/defaced/damaged/expired HPB Vouchers. Can I request for a replacement?
HPB Voucher cannot be replaced if lost, defaced, damaged, stolen, expired and/or voided
13. My HPB Vouchers are defaced/damaged/expired. Can I still use it?
Defaced, damaged or expired vouchers will not be accepted at the participating merchants, and the vouchers will be considered null and void
14. Is there a restriction on what I can spend my HPB Vouchers on?
HPB Vouchers shall not be used for the purchase of alcohol and cigarettes
15. The use of HPB Voucher is subject to terms and conditions of the participating merchants
16. HPB will not be responsible for any claims, demands, losses, costs, expenses and/or liabilities of any kind whatsoever, arising from or in connection with any transaction or dealing between participating merchant(s) and the voucher holder.
17. Any misuse/tampering/forgery of vouchers may constitute a criminal offence and the offender will be liable for prosecution.
18. HPB Vouchers will not be accepted if obtained from unauthorised sources.
19. In the event of any dispute, the decision of HPB is final.
20. Where can I view my HPB eVouchers?
HPB eVouchers will be credited directly into your e-Wallet after every transaction
21. How can I collect my HPB eVouchers?
HPB printed Vouchers can be sent to you via postal delivery or be collected at the self-collection centre. From 1 Aug’18, the self-collect checkout option will no longer be available on the app. The self-collection centre will be closed from 15 Sep’18 onwards.
22. You may authorise someone to collect your vouchers on your behalf at the self-collection centre
23. How long does a transaction take to process?
Allow 5 to 10 working days for your transaction request to be processed
24. How long would it take for a mail delivery to arrive?
For postal mail delivery, allow up to 4 weeks for the vouchers to reach your designated address
25. How can I know when my vouchers are ready for collection?
An SMS notification will be sent to you once the printed voucher has been mailed to the designated address or self-collection centre. If you have entered a non-mobile number/incorrect number, you will not receive the above-mentioned SMS notification.
26. Whether you are collecting for yourself or authorising someone to collect on your behalf, the collector must present original official identification documents for self-collection (e.g. NRIC, Driver’s License, Work Permit, Student Pass). Photocopies will not be accepted
27. Where can I see the T&Cs for HPB Vouchers?
Refer to the “Terms & Conditions” stated below for the full details governing the use of HPB Voucher.
27a. Terms & Conditions for Bonus 20 Healthpoints Promotion (1 Nov’18 – 31 Dec’18)
I. This promotion is valid only for the period of 1 November 2018 to 31 December 2018 (“Promotion Period”).
II. This promotion is limited to the first 350,000 eVouchers redeemed.
III. A bonus of 20 Healthpoints will be credited for every HPB or Merchant eVoucher you redeem from our catalogue during the promotion period.
IV. This promotion is not applicable to TransitLink or PAssion TapForMore redemptions.
V. The list of available Rewards in the form of a catalogue (“Catalogue”) will be published by us on the relevant HPB Platforms and/or on your Healthpoints Account. The Catalogue may be revised by us from time to time without prior notice.
VI. You may use your Healthpoints to redeem any Reward(s), subject to availability of your selected Reward(s) and whether you have sufficient Healthpoints for your selected Reward(s).
VII. The information you provide on your ‘Profile’ page of your Healthy 365/HealthHub Apps must be accurate, true and complete at the time of joining the HPB Loyalty Programme. Participants who have provided incomplete and/or inaccurate information will be disqualified. HPB will not have any obligation to furnish any notice and/or reason for such disqualifications.
VIII. Any Reward(s), along with the bonus Healthpoints that you have redeemed & obtained are not refundable or exchangeable for cash, Healthpoints or any other Reward.
IX. By participating in this promotion, you agree to be bounded by all terms & conditions of the HPB Loyalty Programme.
X. This promotion will end once either of the conditions in (1) or (2) is met.
XI. The terms of this Terms & Conditions is subjected to change, based on the discretion of HPB.
28. HPB reserves the right to vary and amend these terms and conditions at any time without prior notice.