Yes, the same mobile number can be shared with 4 other immediate family members (e.g. young children and elderly parents) living at the same address.

To withdraw from Healthy 365, you may do so through the Healthy 365 app by choosing “Withdraw from Healthy 365” in settings or contacting our Customer Care hotline at 1800 567 2020. Our hotline operates from Monday to Friday, 8am – 5pm and on Saturday, 8am – 1pm.

You can redeem your Healthpoints for the following reward types:

• HPB Credit$
• HPB & Merchant branded eVouchers
• Charity Donations
• SimplyGo eVouchers (Formerly known as TransitLink eVouchers)

A confirmation message will be displayed when a successful redemption has been done. Details of the redemption transaction can be found under the “Rewards History” tab.

Each Healthpoint has a validity date of 6 months. Your Healthpoints summary details (including expiry date if applicable) can be found under “My Wallet” in the Rewards section. Check your “My Wallet” Summary page for the necessary information on the expiry date. Any expired Healthpoints shall be automatically forfeited, cancelled and become null and void. Any request for extension, exchange, replacement or refund will not be entertained.



How to redeem Healthpoints for eVouchers:

For more information, please click here to refer to the rewards guide.

The status of Healthpoints earned will be reflected in your Healthy 365 account. If you have a positive Healthpoints balance, you may proceed to redeem the Healthpoints for rewards. If you have a negative Healthpoints balance, you won’t be able to redeem for rewards until you have earned enough Healthpoints to reach a positive balance.

Healthpoints cannot be transferred to any third party, nor exchangeable for cash or credit.

No, you cannot request for a change. Any reward once redeemed is non-refundable, nor exchangeable for cash, Healthpoints, or any other reward.

It may be due to some technical issues when you encounter the “Something went wrong” error message while redeeming your Healthpoints. Please try again later or contact HPB’s customer service agents for assistance at HPB_Mailbox@hpb.gov.sg.

HPB Credit$ are credits issued in Singapore currency, which can be used to offset payment to selected merchants on the NETS QR network.

HPB Credit$ can be used to offset purchases at any of the participating merchants’ outlets. To pay using your HPB Credit$, look for the HPB Credit$ label at the outlet and scan the NETS QR to trigger the payment process. Please refer to the step-by-step Guide found at the end of the “Rewards” section on the use of HPB Credit$.

HPB Credit$ label will be displayed at the cashier counter to indicate that HPB Credit$ is accepted by the participating merchant outlets. You can view the full list of participating merchant here.

Every 150 Healthpoints equates to HPB Credit$1 (which in turn, is worth SGD 1).

A minimum of 150 Healthpoints is required for each redemption transaction.

Each HPB Credit$ has a validity of 3 months. Your HPB Credit$ summary details (including expiry date if applicable) can be found in your HPB Credit$ Wallet. HPB Credit$ will expire at 11:59 pm of the expiry date indicated.

No, you cannot use your HPB Credit$ nor request for an extension once it has expired.

No, HPB Credit$ cannot be exchanged for cash or any other reward items.

If the value of the HPB Credit$ does not cover the full cost of the goods purchased, you would have to pay the balance in whichever payment methods acceptable by the merchant.

We strongly encourage all users to double check their total bill amount before clicking on ‘Confirm Payment’ as HPB will not be responsible or liable for any payment discrepancy.

If you have issues with your HPB Credit$ transaction, the Merchant, at his sole discretion, may refund the difference to you.

No, HPB Credit$ is non-transferrable.

Yes, the restrictions on the usage of HPB Credit$ are as follows:

• HPB Credits cannot be used for the purchase of other retailer vouchers, lottery tickets, cigarette, alcoholic items, and pre-paid cards (excluding data plans).
• The use of HPB Credit$ is subjected to the terms and conditions of each participating merchant. HPB Credit$ will not be accepted if obtained from unauthorised sources. HPB reserves the right to, at any time, without prior notice or liability to you, make changes to the HPB Credit$ awarded to or redeemed by you.
• For full details, please refer to Clause 8 of HPB Rewards Programme: Terms & Conditions.

HPB Credit$ will be credited directly into your HPB Credit$ Wallet after a successful redemption transaction has been made. HPB Credit$ Wallet can be found at the 'Rewards' tab.

HPB eVouchers are electronic vouchers issued in Singapore currency, and are available in denominations of $5 and $10; which are redeemable with 750 and 1,500 Healthpoints respectively.

Multiple HPB eVouchers can be used in a single purchase transaction at any of the participating merchants’ outlets. Any unused amount from the eVoucher(s) will be forfeited. Screenshots of eVoucher(s) will not be accepted. You can refer to the Rewards page under the “Programmes” section on the HealthHub website for more information.

The list of participating merchants can be found under the details of the HPB eVoucher on the Healthy 365 app.

Yes, HPB eVouchers will expire at 11:59 pm of the expiry date indicated on each eVoucher.

No, you cannot use your HPB eVoucher nor request for a replacement once it has expired.

If the value of the eVoucher does not cover the full cost of the goods or services purchased, you would have to pay the balance in whichever payment methods acceptable by the merchant.

No, HPB eVouchers that have been activated, accidentally or otherwise, will not be refunded. Please present your eVoucher only when the cashier is attending to you and when you are ready to make payment.

No, you will not be able to get a refund once you have presented the eVoucher to the cashier.

No, HPB eVouchers cannot be exchanged for cash or any other reward.

No, HPB eVouchers are non-transferrable.

Yes, the restrictions on the usage of HPB eVouchers are as follows:

• HPB eVouchers cannot be used for the purchase of other retailer vouchers, lottery tickets, cigarette, alcoholic items, and pre-paid cards (excluding data plans).
• The use of HPB eVouchers is subjected to the terms and conditions of each participating merchant.
• HPB eVouchers will not be accepted if obtained from unauthorised sources. HPB reserves the right to, at any time, without prior notice or liability to you, make changes to the eVouchers awarded to or redeemed by you.
• For full details, please refer to Clause 7 of HPB Rewards Programme: Terms & Conditions.

HPB eVoucher will be credited directly into your account after a successful redemption has been made, and can be found under “My Rewards”.

Tap on HPB eVoucher to view the details that include the T&Cs of the eVoucher.

Please refer to the guide found at the end of the “Rewards” page for the step-by-step instructions on the use of HPB eVouchers.

Select the “Online” option upon clicking to use the HPB eVoucher. Copy the voucher code shown and paste the code onto the merchant's app/web platform to redeem it.

HPB eVouchers can be accepted at participating shopping malls. To exchange HPB eVouchers for printed mall vouchers, please approach the respective malls’ Customer Service Counters or Concierge. For a list of shopping malls, please refer to the list shown under the details of the HPB eVoucher on the Healthy 365 app.

Mall vouchers can only be redeemed using HPB eVouchers in $5 and $10 denominations. Using cash to make up the difference may be allowed, subjected to the Terms & Conditions of the respective malls.

Please refer to the respective mall’s terms and conditions for details.

Merchant branded eVouchers are available in $5 and $10 denominations.

Merchant branded eVouchers will be credited directly into your account after every transaction, and can be found under “My Rewards”.

No, you will not be able to change.

You will need to top-up for the difference to the merchant when the value of the eVoucher(s) used in a single transaction does not cover the full cost of the goods or services purchased.

Yes, merchant branded eVouchers will expire at 11:59 pm of the expiry date indicated on each eVoucher.

No, you cannot redeem or request for a replacement once any of your eVoucher has expired.

No, once the merchant eVoucher is presented at the cashier, it cannot be refunded, exchanged or transferred.

No, any accidental activation of Merchant eVouchers will not be refunded. Please present your Merchant eVoucher only when the staff is attending to you.

No, Merchant branded eVouchers are non-transferrable and cannot be exchanged (wholly or partly) for cash.

Please refer to the respective details and T&Cs stated on the eVoucher in your Healthy 365 account.

Refer to the instructions specified on the eVoucher. Upon clicking to use the eVoucher, copy the voucher code and redeem it on the merchant online platform (e.g. KLOOK) on the same day. There will be no reimbursement if the promo code is not used on the same day, and gets rejected by the merchant’s app/web platform.

This option is available to all users who own a PAssion EZ-Link Card.

The value of 1 Healthpoint is equivalent to 1 TapForMore (TFM) point.

A minimum of 1 Healthpoint is required to redeem for TFM points. A maximum of 4,500HP can be redeemed at any one time.

TFM points will be credited directly to your designated PAssion EZ-Link Card. No refunds in any form will be entertained once the redemption is successful. Cold Storage Singapore (1983) Pte Ltd reserves the right to amend the validity period of the TFM points.

For terms and conditions on use of TFM points, please refer to https://www.onepa.gov.sg/passion-card.

This option is available to all users who own a valid Public Transport Travel Card (e.g., EZ-Link, NETS FlashPay or Concession card). Redemptions cannot be made to a NETS CashCard, and there will be no refunds in any form if a NETS CashCard’s CAN ID is submitted by mistake.

Please note that there is an expiry date for all Public Transport Travel Cards. To check the expiry date of your Public Transport Travel Card, please tap the card at any nearest SimplyGo Ticketing Office or Kiosk located at MRT stations/bus interchanges.

Every 150 Healthpoints equates to $1 SimplyGo eVoucher.

A minimum of 150 Healthpoints is required for each transaction.

You may redeem your SimplyGo eVouchers immediately upon successful Healthpoints redemption. The SimplyGo eVouchers are valid for top-up to the designated Public Transport Travel Card within 30 days from the date of redemption.

You may also check the status of your SimplyGo eVouchers via the SimplyGo app or SimplyGo Portal. For more information, please visit
https://simplygo.com.sg > click on “TransitLink” logo

You can top up your Public Transport Travel Card with the SimplyGo eVouchers at the nearest SimplyGo Ticketing Office or Kiosk located at MRT stations/bus interchanges or via the SimplyGo app* / SimplyGo Portal*. ​
*Users must first register for a SimplyGo account and add the SimplyGo Concession or SimplyGo EZ-Link card into the account.

If the Self-Help Ticketing Machine does not reflect your top-up value correctly, please try again or approach the SimplyGo Ticket Office for assistance. Please refer to the SimplyGo website for the locations:
https://simplygo.com.sg > click on “TransitLink” logo > click on “Locations” tab. ​

Top-Up Kiosk / Assisted Service Kiosk



SimplyGo Kiosk



You can also redeem your SimplyGo eVouchers to your SimplyGo Concession or SimplyGo EZ-Link cards immediately using the SimplyGo app* / SimplyGo Portal*. For more information on SimplyGo Concession or SimplyGo EZ-Link cards, please visit the app/portal under FAQs for SimplyGo Concession or SimplyGo EZ-Link cards at https://www.simplygo.com.sg.
*Users must first register for a SimplyGo account and add the SimplyGo Concession or SimplyGo EZ-Link card into the account.

SimplyGo Mobile App (for SimplyGo Concession or SimplyGo EZ-Link card only)

Self-Help Ticketing Machines (i.e., SimplyGo Kiosks, Top-Up Kiosks or Assisted Service Kiosks) are located at the MRT stations, bus interchanges and Integrated Transport Hubs islandwide. Please refer to the SimplyGo website at https://simplygo.com.sg > click on “TransitLink” logo > click on “Locations” tab for more information.

Your SimplyGo eVouchers will expire within 30 days from the date of redemption. You will not be able to get a refund/exchange/transfer of the eVouchers once they have expired.

HPB and Transit Link Pte Ltd will not be able to offer you any refund if you have lost or damaged your registered card for the crediting of SimplyGo eVouchers.

HPB and Transit Link Pte Ltd will not be able to offer you any refund or transfer of SimplyGo eVouchers redeemed to an expired, invalid or incorrectly linked Public Transport Travel card.

If you are a member for both ActiveSG and HPB Healthy 365 mobile app, you may log in to the ActiveSG app to redeem HPB Healthpoints for ActiveSG$. Points are only redeemable via the ActiveSG app.

Please ensure both your ActiveSG and Healthy 365 mobile app profiles are updated with the same mobile number and NRIC number to ensure a successful redemption. Redemptions will be declined if you input the wrong profile details.

Step 1: Login to your ActiveSG account on your mobile application. Once you have logged in, you should see the section where MyCash and ActiveSG $ is displayed. Click on it to access to your ActiveWallet.



Step 2: Under ActiveSG$, click on the ‘Redeem Healthpoints’.



Step 3: If you are redeeming the ActiveSG$ for the first time in that particular year, you will be prompted for One-Time Password (OTP) verification. Key in the OTP sent to you and choose the amount of Healthpoints to redeem.



Step 4: Upon redemption, a ‘Redemption Successful’ message will appear and redirect you to the ActiveSG app dashboard. An email and SMS will also be sent to your registered email address and mobile number in ActiveSG app once the redemption is successful.

Every 150 Healthpoints can be redeemed for ActiveSG$3. The minimum redemption per transaction is 150 Healthpoints (worth ActiveSG$3) and the maximum redemption per transaction is 4500 Healthpoints (worth ActiveSG$90). Redemptions can only be made in multiples of 150 Healthpoints.

ActiveSG$ can be used for pool and gym admissions, ActiveSG facilities booking, as well as ActiveSG programmes and activities (capped at 30% of the cost for each programme/activity)*. You may refer to myactivesg.com for the list of available facilities, programmes and activities.

*Please note that you are required to setup your ActiveWallet PIN prior to the transaction in order to utilise your ActiveSG credits.

Yes, it will follow the existing ActiveSG$ expiry terms & condition as stated in ActiveSG Membership FAQ.

The HPB Healthpoints-ActiveSG$ conversion is immediate and will be reflected under ‘ActiveSG$’ in the ActiveSG app for your use. Please note that once the conversion has been made, it cannot be reversed.

No, there is only redemption of Healthpoints for ActiveSG$.

Yes, you will receive an email and SMS confirmation in your registered email address and mobile number in ActiveSG app upon successful redemption. The redemption will also be reflected in your ‘Statement’ in the ActiveWallet Page.

You will need to ensure that you have a valid Healthy 365 mobile app account with sufficient Healthpoints (minimum of 150 Healthpoints) to redeem for ActiveSG$. The contact information in both ActiveSG and Healthy 365 mobile app must match for ActiveSG$ to be redeemed successfully.

For a list of Participating Partner Merchants (PPM) accepting HPB eVouchers, please navigate to the rewards catalogue on the Healthy 365 app and click on HPB eVoucher. There is a link “View full list of participating merchants” found under the details of the HPB eVoucher.

Interested to join HPB Rewards Programme as a participating merchant? Please visit www.hpb.gov.sg/partners/partner-merchants for more information and to submit your interest.

For Healthpoints and eVoucher rewards enquiry, contact us via
Email: HPB_Mailbox@hpb.gov.sg
Hotline: 1800 223 1313

For SimplyGo enquiries, contact
Tel: 1800 2255 663

For TapForMore enquiries, contact
Tel: 6225 5322
Email: passioncardcs@wirecard.com
Website: https://www.passioncard.gov.sg