1. What denominations of Merchant eVouchers can I redeem?
Merchant eVouchers are available in $5, $10 and $20 denominations.
2 .Where can I view my eVoucher after a redemption transaction?
Merchant eVouchers will be credited immediately into e-Wallet after every transaction.
3. Can I change for HPB eVoucher or another Merchant eVoucher after a redemption?
No, you will not be able to change.
4. What happens if my purchase amount is greater than my Merchant eVoucher value?
You will need to top-up for the difference to the merchant when the value of the eVoucher(s) used in a single transaction does not cover the full cost of the goods or services purchased.
5. Do Merchant eVouchers have an expiry?
Yes, Merchant eVouchers will expire at 11:59pm of the expiry date indicated on each eVoucher.
6. My Merchant eVoucher has expired. Can I still redeem it or request for a replacement?
No, you cannot redeem or request for a replacement once your eVoucher has expired.
7. Can I get a refund/exchange/transfer my Merchant eVoucher if I cancel my transaction after I presented my eVoucher at a cashier point?
No, once the eVoucher is presented at the cashier, it cannot be refunded, exchanged or transferred.
8. I have accidentally activated a Merchant eVoucher. Can I get a refund?
No, any accidental activation of eVouchers will not be refunded. Please present your eVoucher only when the cashier is attending to you.
9. Can I transfer my Merchant eVouchers to another account or exchange them for cash?
No, eVouchers are non-transferrable and cannot be exchanged (wholly or partly) for cash.
10. Are there any restrictions in using my Merchant eVouchers?
Please refer to the respective Merchant's terms and conditions for details.
11. How does promo codes work?
Once a promo code has been retrieved on your app, the eVoucher is immediately considered 'used'. Promo codes 'used' on 3rd party e-platforms (e.g. Lazada) are only valid within the same day. There will be no reimbursements if the promo code is not used on the same day.
12. Where can I see the Terms & Conditons for Merchant eVouchers?
Use of Merchant eVouchers is subject to the respective merchant's Terms and Conditions.