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Partners Outlets

Check out Healthy 365 kiosks at our partners outlets and get your faulty HPB steps trackers exchanged at our authorised service providers outlets!

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Retail & Exchange Outlets

Participants can exchange their faulty HPB fitness tracker^ at the respective authorised service providers’ outlets. As there are various models of HPB fitness tracker^, please note that each faulty HPB fitness tracker^ can only be exchanged at its authorised service provider’s outlets. Participants are required to bring the user manual found within the HPB fitness tracker^ box to facilitate the exchange. Please note that the product warranty does not cover accessories such as the charging cable. Exchange for a different fitness tracker^ model is strictly not allowed.

Purchase of the various models of HPB fitness trackers^ are only available at selected authorised service providers’ outlets.

Please note that the Authorised Service Providers only provide retail and exchange services. If you require troubleshooting services, please visit the National Steps Challenge™ Customer Care Centres instead. Issuance of queue numbers will end 1 hour before the stipulated closing time should the number of participants who have received a queue number exceeds the Customer Care Centre’s operating hours.

^All HPB issued fitness trackers will have a warranty period of 1 year from collection date. 1-year warranty for the HPB fitness tracker is only guaranteed against manufacturer's defects and covers defects in materials and workmanship. 1-to-1 exchange of faulty HPB fitness trackers will be subject to assessment by the staff at the Authorised Service Providers and National Steps Challenge™ Customer Care Centres. The warranty does not cover straps, wear and tear, excessive abuse or misuse and damage arising from failure to follow instructions relating to product use. Decreased battery life due to constant over charging, scratches, breakage and screen cracks shall not be covered. Please refer to warranty booklet for full information.

Tracker ModelRetail & Exchange Outlets
Careeach HR


Only one to one exchange of faulty fitness tracker are available at the HPB customer care outlets, while sale of tracker and accessories are not available.

National Steps Challenge™ Customer Care Centre

Exchange of faulty fitness trackers and troubleshooting services are available at all National Steps Challenge™ Customer Care Centres listed below. Services will be availabe from 23 September 2019 onwards.

LocationAddressTime*
Genix
JCube2 Jurong East Central 1
#04-15 Singapore 609731
Daily: 11.00am – 9.00pm
Jubilee Square61 Ang Mo Kio Ave 8
#01-17 Singapore 569814
Daily: 11.00am – 9.00pm
The CentrePoint176 Orchard Road, #03-05
Singapore 238843
Daily: 11.00am – 9.00pm
Changi City Point5 Changi Business Park Central 1
#02-06 Singapore 486038
Daily: 11.00am – 9.00pm

Tempo 2

Telestation GO Wireless shops

One to one exchange of faulty fitness trackers are available at the Telestation shops listed below. Sale of HPB fitness trackers are not available.
Click here to find out more about sale of tracker accessories.

Locations
Address
Telestation GO Wireless shops
The CentrePoint MallTelestation Go Wireless
#B1-22, 176 Orchard Road
Singapore 238843
Northpoint CityTelestation Go Wireless
#B1-119 (South Wing), 1 Northpoint Drive
Singapore 768019
StarHub Telestation
Ang Mo Kio HubStarHub Telestation
#02-57, 53 Ang Mo Kio Ave 3
Singapore 569933
Bedok MallStarHub Telestation
#01-79, 311 New Upper Changi Road
Singapore 467360
The Clementi MallStarHub Telestation
#04-25/26, 3155 Commonwealth Ave West
Singapore 129588
City Square MallStarHub Telestation
#01-17, 180 Kitchener Road
Singapore 208539
Northpoint CityTelestation Go Wireless
#B1-55 (North Wing), 930 Yishun Ave 2
Singapore 769098
Northpoint CityTelestation Go Wireless
#B1-119 (South Wing), 1 Northpoint Drive
Singapore 768019

National Steps Challenge™ Customer Care Centre

Exchange of faulty fitness trackers and troubleshooting services are available at all National Steps Challenge™ Customer Care Centres listed below. 

LocationAddressTime*
Genix
JCube2 Jurong East Central 1
#04-15 Singapore 609731
Daily: 11.00am – 9.00pm
Jubilee Square
61 Ang Mo Kio Ave 8
#01-17 Singapore 569814
Daily: 11.00am – 9.00pm
The CentrePoint176 Orchard Road, #03-05
Singapore 238843
Daily: 11.00am – 9.00pm
Changi City Point5 Changi Business Park Central 1
#02-06 Singapore 486038
Daily: 11.00am – 9.00pm
Tempo 3C

Digital Hospital Outlets

Purchase of HPB fitness trackers are available at the ASP outlets listed below.
Click here to find out more about sale of tracker accessories.

LocationsAddressTime
Digital Hospital Outlets
Sim Lim SquarePCdreams
1 Rochor Canal Road, #03-01, Sim Lim Square,
Singapore 188504
Tel:6303 0535
Monday to Saturday
10:30am - 6:30pm
(Closed on Sunday)
Bugis JunctionDigital Hospital
200 Victoria Street #03-25 Bugis Junction
Singapore 188021
Tel:6303 0535
Monday to Tuesday, Thursday to Sunday
11:00 am - 7:30pm
(Closed on Wednesday)

National Steps Challenge™ Customer Care Centre

Exchange of faulty fitness trackers and troubleshooting services are available at all National Steps Challenge™ Customer Care Centres listed below. 

LocationAddressTime*
Genix
JCube2 Jurong East Central 1
#04-15 Singapore 609731
Daily: 11.00am – 9.00pm
Jubilee Square
61 Ang Mo Kio Ave 8
#01-17 Singapore 569814
Daily: 11.00am – 9.00pm
The CentrePoint176 Orchard Road, #03-05
Singapore 238843
Daily: 11.00am – 9.00pm
Changi City Point5 Changi Business Park Central 1
#02-06 Singapore 486038
Daily: 11.00am – 9.00pm
Glide HR

BX Creatives Pte Ltd

Purchase of HPB fitness trackers and exchange of faulty fitness trackers are available at the ASP outlet listed below.
Click here to find out more about sale of tracker accessories.

LocationAddressTime
BX Creatives Pte Ltd
INNO Centre1003 Bukit Merah Central,
#05-35
Singapore 159836
Wed & Thu: 2.00pm - 6.00pm

National Steps Challenge™ Customer Care Centre

Exchange of faulty fitness trackers and troubleshooting services are available at all National Steps Challenge™ Customer Care Centres listed below.

LocationAddressTime*
Genix
JCube2 Jurong East Central 1
#04-15 Singapore 609731
Daily: 11.00am – 9.00pm
Jubilee Square
61 Ang Mo Kio Ave 8
#01-17 Singapore 569814
Daily: 11.00am – 9.00pm
The CentrePoint176 Orchard Road, #03-05
Singapore 238843
Daily: 11.00am – 9.00pm
Changi City Point5 Changi Business Park Central 1
#02-06 Singapore 486038
Daily: 11.00am – 9.00pm
Axtro Fit


AXTRO Sports

Purchase of HPB fitness trackers and exchange of faulty fitness trackers are available at the ASP outlet listed below.
Click here to find out more about sale of tracker accessories.

LocationAddressTime
AXTRO Sports
Peninsula Shopping Centre3 Coleman Street, #02-22
Singapore 179804
Tel: 6323 9268 (EXT: 203)
Mon - Fri: 10.00am - 7.00pm

National Steps Challenge™ Customer Care Centre

Exchange of faulty fitness trackers and troubleshooting services are available at all National Steps Challenge™ Customer Care Centres listed below.

LocationAddressTime*
Genix
JCube2 Jurong East Central 1
#04-15 Singapore 609731
Daily: 11.00am – 9.00pm
Jubilee Square
61 Ang Mo Kio Ave 8
#01-17 Singapore 569814
Daily: 11.00am – 9.00pm
The CentrePoint176 Orchard Road, #03-05
Singapore 238843
Daily: 11.00am – 9.00pm
Changi City Point5 Changi Business Park Central 1
#02-06 Singapore 486038
Daily: 11.00am – 9.00pm
Axtro Fit 2


AXTRO Sports

Purchase of HPB fitness trackers and exchange of faulty fitness trackers are available at the ASP outlet listed below.
Click here to find out more about sale of tracker accessories.

LocationAddressTime
AXTRO Sports
Peninsula Shopping Centre3 Coleman Street, #02-22
Singapore 179804
Tel: 6323 9268 (EXT: 203)
Mon - Fri: 10.00am - 7.00pm

National Steps Challenge™ Customer Care Centre

Exchange of faulty fitness trackers and troubleshooting services are available at all National Steps Challenge™ Customer Care Centres listed below. 

LocationAddressTime*
Genix
JCube2 Jurong East Central 1
#04-15 Singapore 609731
Daily: 11.00am – 9.00pm
Jubilee Square
61 Ang Mo Kio Ave 8
#01-17 Singapore 569814
Daily: 11.00am – 9.00pm
The CentrePoint176 Orchard Road, #03-05
Singapore 238843
Daily: 11.00am – 9.00pm
Changi City Point5 Changi Business Park Central 1
#02-06 Singapore 486038
Daily: 11.00am – 9.00pm

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