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Effective 14 Dec 2019, you can no longer access your Healthpoints account via HealthHub. You can continue to access it via the Healthy 365 app. Healthpoints and e-vouchers which you have earned previously on the HealthHub app will also be viewable and redeemable from the Healthy 365 app.
Parents can add their child under Children's Health if the child is below 21 years old; and
1. Singapore Citizen born in Singapore from 1 January 1996; or
2. Naturalised Singapore Citizen born from 1 January 1996 (only the Sponsoring Parent* will be able to add the child); or
3. Permanent Resident from 1 January 1996 (only the Sponsoring Parent* will be able to add the child); or
4. Currently enrolled in primary, secondary, junior colleges or centralised institutes. This excludes students in pre-schools, religious schools, private schools, polytechnics and universities.
*At the point of application for PR or for Naturalised Singapore Citizenship, applicants below 21 years old must be sponsored by his/ her parent. In this case, the parent is recognised as the 'Sponsoring Parent'.
You can do the following for participating Healthcare Institutions:
Currently, you may only use the HealthHub Appointment to view, reschedule and cancel existing appointments.
To make a new appointment, at a clinic/institution which you have never previously consulted, please login to Singpass to submit an Online Manual Request Form and the respective healthcare institution will get back to you within 3 working days.
Any follow-up visit is determined by the clinician after each of your visit to the dental clinic. Depending on the dental condition of your child during the consultation, the clinician will then assess the frequency of your dental visit, interval between visits and time required for each visit.
School Dental Centre handles primarily referral cases. School dental clinics or mobile dental clinics in the schools provide basic dental services for primary and secondary school pupils. If your child requires complex treatment, he/she will then be referred to the School Dental Centre.
The appointment slot will be freed for booking if you cancel your appointment. You may book another appointment again.
Please check the month for your review and select according to the date range
You may have exceeded the number of rescheduled appointments or missed your appointment beyond the valid period.
Most of the immunisation schedules are based on the respective immunisation periods. As the interval period has to be checked, the system is unable to schedule an earlier appointment. Please call us at 64353895 or send an e-mail to mailto:email@example.com.
Our Specialist Clinics are run by our Visiting Specialist on certain days of the week at Student Health Centre. To ensure that you are rescheduled to the correct doctor and correct day of the clinic, please call us at 64353895 or send an e-mail to mailto:firstname.lastname@example.org.
Please note that the appointment for the laboratory test is to be done at SingHealth Polyclinic laboratory. Therefore, you will not be able to do it online here. To reschedule the laboratory appointment, please call SingHealth Polyclinic at 65388210.
It is best for the parents to accompany the child. However, in the event that they are unable to, grandparents or close relatives can accompany him/her instead. If the child is coming for immunisation, the parents/guardians must sign the consent for immunisation in advance if they are not accompanying their child for the immunisation.
Your child can attend his/her appointment on the date and time given even if he/she has lost his/her referral letter. We will be able to check his/her appointment and registration in our system.
Yes, you can. Please call us at 64353895 to cancel the appointment. After taking the immunisation from your own doctor, please fax to us a copy of the Immunisation certificate. Our fax number is 64387166. Please address this to the Nurse Manager, Student Health Centre. Please also keep a copy of the certificate in the Health Booklet.
Yes, you can. Please call us at 64353895 to cancel the appointment and request your Paediatrician to update the Health Booklet after your child has been seen.
You may view the estimated cost of your upcoming planned admission in Singapore General Hospital (SGH), KK Women’s and Children’s Hospital (KKH), Sengkang General Hospital (SKH), National Heart Centre Singapore (NHCS). You may also change your ward type and make online payment for deposit. Please note that your preferred ward type is subjected to bed availability on the actual day of admission.
This service is available to all Singapore Citizens and Permanent Residents with SingPass access. You will be able to access your child’s admission details up to 21 years old if you have previously registered as the Next-of-Kin of your child during the visit at Specialist Outpatient Clinic. Once your child is 15 years old and above, he/she can apply for a SingPass to log in to view his/her admission details. Singaporeans and Permanent Residents may register for a SingPass account through http://www.singpass.gov.sg.
If you have paid an initial deposit earlier in the day and would like to change to another ward type, you will not be able to do so until the following day after 8am. As your payment is still being processed, further request to change ward type will be temporarily suspended.
Any excess deposit paid will be used to offset the final bill after discharge. The balance will be refunded to the credit card 2 weeks after final bill payment.
The estimated bill is available up to 1 day before admission. For reference on/ after admission, you may save or print a screenshot of the estimated bill.
This is a new function on HealthHub to enable individuals to receive up-to-date notifications about their child's health for selected health record types as well as targeted marketing broadcast messages.Push Notifications are currently only implemented for the following functions in HealthHub:
Check these 3 items in sequence:
This is possibly because there are amendments from the doctor/nurse regarding your child's health. A new notification was therefore sent out to notify you to look at the new record and PDF.
Yes, you will be able to with the following steps:
Please update to the latest version of the HealthHub app and try again.
Children's Health is a section in the HealthHub mobile app and web portal. You will be able to view and update information like your child's height and weight, developmental milestones and birth information. For school age children, you will also be able to view your child's health records, oral health and immunisation records if available.
No, this is to supplement the hard copy Health Booklet and help parents to track and monitor the development and growth of their child in HealthHub.
HealthHub also provides relevant information on child development and growth as well as reminders on relevant milestones of your children.
Yes, please bring the hard copy Health Booklet to the clinic so that the doctors/nurses can record the vaccinations given or the outcome of their assessment in the hardcopy Health Booklet.
You are free to visit HealthHub as often as you wish. We encourage you to update the milestones regularly. You will also be prompted to update based on relevant milestone according to your child's age.
As a child’s growth pattern varies quite a lot over the various age-groups, there does not seem to be standardised recommendations for frequency for measurements. Generally, the recommendations seem to be that the growth should be measured as part of the scheduled well-baby and well-child health visits. Please consult your doctors/nurses.
As for school-age children, the recommendation is to measure 6-monthly or yearly.
Yes, the system will notify you on relevant milestones for your child based on their age, growth related information as well as recommended readings via push notification on your mobile device. We encourage you to subscribe to the HealthHub push notification services to be kept updated on this.
Below is the push notification schedule. The push notification will only be sent when there is item to notify parents on.
You have to download the HealthHub mobile app and add a child in the myHealth selection under Family health. Click add a child, enter his/her birth certificate/NRIC and click verify. You can give your child an alias or name and upload a picture on his avatar.
The HealthHub Portal is for viewing of information only. You have to download the HealthHub mobile app to enter the information.
You should seek the advice of your doctors/nurses during the scheduled developmental assessment of your child.
This error is caused by incomplete information about the child such as incomplete Date of Birth or Gender. You may refer to the 'Contact Us' section to send us your feedback.
It means you may have entered a value that is not within the valid range for that measurement item (e.g. head circumference, height, weight). Please check the value and re-enter again.
For Height measurements:
For Weight measurements (for children from birth to 2 years of age):
For BMI values (for children from 2 years to 18 years of age):
For Head circumference measurement (for children from birth to 6 years of age):
The percentile for each measurement item indicates how your child's measurement compares with others in the same age-group for that measurement item. For example, if the height percentile for your child's measurement is shown as 75% - this indicates that your child is as tall as or taller than 75% of children in the same age-group, whereas if the height percentile is shown as 10% - this indicates that your child is as tall as or taller than only 10% of children in the same age-group. The same applies for the percentiles for the weight, BMI or head circumference.
Yes, as this will help the doctors/nurses in their assessment.
Yes, parents are able to view and edit each other's entries for the child after they have successfully added the child in the myHealth under Family Health.
Immunisation/Vaccination records submitted by doctors/nurses to HPB National Immunisation Registry can be viewed here. Developmental assessment data is not available at the moment.
You may capture a screenshot on your mobile device or print the page using the browser on your computer.
Your entries will be kept permanently in HealthHub.
Error code I0003 is shown if HealthHub fails to retrieve any record details for that child. If this error persists, please contact Health Promotion Board at mailto:email@example.com.
You can pay your outstanding hospitalisation, outpatient and pharmacy bills incurred at the following institutions:
You will only be able to view outstanding bills. Billing information is available for viewing online only upon finalisation of the bill by the respective healthcare institutions.
All bills shown are in Singapore Dollars. For credit cards using foreign currencies, the exchange rates will follow the bank’s prevailing rate. Please check with your bank for any other fees and charges tied to international transactions.
There is no administrative or transaction fee incurred when paying through HealthHub Payments.
Payments via Visa/MasterCard credit cards and Direct Debit.
The minimum payment is SGD $1 for every institution per transaction.
As payment is made using your credit or debit card, the payment limit is determined by your available credit or debit spending limit accorded by the issuing bank. Payments made via direct debit is dependent on your bank account or payment limit, if any.
Payments will be reflected the next day.
No receipt will be issued for payments using HealthHub Payments. However, you may print or take a screenshot of the transaction confirmation screen, containing the transaction ID, for your record. A transaction confirmation will also be sent to your email upon successful payment.
If you have any specific queries, please call the following helplines during office hours:
Payments made through HealthHub are made directly to the respective billing organisations via secure payment solution, and subject to terms and conditions imposed by external parties. HealthHub is not liable for any payments issues made through it.
For the list of billing organisations or further enquiries, please refer to Q11.
Currently, eNETS Direct Debit payment mode only supports payment for 1 healthcare institution at one time.
Please be reminded to stay vigilant and proactively protect your online identities.
Use strong passwords for your online accounts and refrain from using the same password for different websites and applications. If you haven't done so, we strongly advise that you reset your passwords as a preventive measure.
Notice an Unusual Activity?
If you notice an unusual/unauthorised activity or transaction not performed by you, please call the HealthHub contact center at 1800 225 4482. Alternatively, you may send an email to firstname.lastname@example.org.How to Change Your Password (Mobile App)Step 1: Login via email if you have registered via email previouslyStep 2: Click on the Hamburger menu icon on the top-leftStep 3: Click on your Profile icon on the top-leftStep 4: Click on "Change Password"Step 5: Enter your current and new passwords. Click on "Save" and you are done!
If you notice an unusual/unauthorised activity or transaction not performed by you, please call the HealthHub contact center at 1800 225 4482. Alternatively, you may send an email to email@example.com.
How to Change Your Password (Mobile App)
How to Change Your Password (Website)
Step 1: Login via your registered email address
Step 2: Enter your account credentials at the login screen
Step 3: Click on Your Profile icon on the top-left. In the drop-down, click on "Edit Profile".
Step 4: Click on "Change Password" in your Profile page.
Step 5: Enter your current and new passwords. Click on "Update" and you are done!
Access your public health records
View and change your appointments
Access your public health records
View and change your appointments
Ministry of Health Singapore. All Rights Reserved.