FAQ

Integrated Health Information Systems (IHiS) Pte Ltd is a subsidiary of MOH Holdings, and is the designated technology agency for the public healthcare sector. For more information on IHiS, please visit www.ihis.com.sg

​IHiS has been the technology partner for HealthHub since its launch in October 2015, supporting its development and successfully introducing multiple new releases with improved features over the past 5 years, thereby helping to facilitate citizens’ access to public healthcare services. As the designated technology agency for Singapore's public healthcare sector, IHiS is well-positioned to assume the operations of HealthHub, to lead and further develop the HealthHub app and website in the next phase of enhancements.

​Your experience with HealthHub app and website will remain the same as there is no impact to the operations of HealthHub. No action is required from you with this change. You can continue to access HealthHub contents and use the e-Services via your SingPass login.

Your personal health records will continue to remain with public health agencies and public healthcare providers. To access your health records on HealthHub, you can grant consent to HealthHub to retrieve your profile on MyInfo.

Additional data that you have provided to HealthHub will be transferred from HPB to IHiS. This includes data such as date of birth and gender (which are used to verify Parent-Child and Care-giver relationships), as well as medication reminders set up in the app will continue to reside in HealthHub.

​You can reach out to us at contact_us@healthhub.sg if you have more queries.

Please be informed that our mailbox has moved to contact_us@healthhub.sg with effect from 1 Dec 2020, and email responses to the previous mailbox of HPB_healthhub.gov.sg may be delayed during this transition period. We apologise for the inconvenience caused.

​You may reach out to us at contact_us@healthhub.sg if you wish to withdraw your data from HealthHub.

​It means that Healthhub Track will no longer be in service. HealthHub Track app will be removed from the App store & Google Play store and there will not be any technical support rendered.

​Your data will be deleted from the system from 26 February 2021 onward. If you choose to retain a copy of your data, you may download your data before 26 February 2021 by going to the Account section of the app and tap 'Export Data' and follow the steps listed.

​You will not be able to access the website and app and there will not be any technical support rendered with effect from 26 February 2021.

You are encouraged to delete the app from your device once you have successfully retrieved your data before 26 February 2021 to avoid taking up your device memory.

HealthHub Track app will be removed from Apple's App Store & Google Play store on 26 February 2021.

​You can write to us at HPB_Mailbox@hpb.gov.sg if you have more queries.

Your data on HealthHub Track cannot be migrated to another app due to compatibility issues.​

HealthHub will display the following modes of administration for ART.

​​ You can do the following for participating Healthcare Institutions:

• View appointments for yourself, your child and your care recipient.
• Change appointments for yourself and your child.
• Cancel appointments for yourself and your child.

• Ensure that you have sufficient supply of medication and check your Medical Certificate validity period, if applicable.
• Any special arrangements or tests that need to be done prior to seeing your Specialist should be completed and/or synchronized.
• Always bring along any necessary documents as previously instructed e.g. x-ray forms.

​​Currently, you may only use the HealthHub Appointment to view, reschedule and cancel existing appointments.

To make a new appointment, at a clinic/institution which you have never previously consulted, please login to Singpass to submit an Online Manual Request Form and the respective healthcare institution will get back to you within 3 working days.

​​Yes. Currently, these are the terms of use from external parties which you may want to read up on.

• SingHealth Polyclinics and National University Polyclinics
• ​National Healthcare Group Polyclinics and National University Polyclinics

​Any follow-up visit is determined by the clinician after each of your visit to the dental clinic. Depending on the dental condition of your child during the consultation, the clinician will then assess the frequency of your dental visit, interval between visits and time required for each visit.

​Student Dental Centre handles primarily referral cases. School dental clinics or mobile dental clinics in the schools provide basic dental services for primary and secondary school pupils. If your child requires complex treatment, he/she will then be referred to the Student Dental Centre.

​The appointment slot will be freed for booking if you cancel your appointment. You may book another appointment again.

​Please check the month for your review and select according to the date range

​You may have exceeded the number of rescheduled appointments or missed your appointment beyond the valid period.

​You may have exceeded the number of rescheduled appointments or missed your appointment beyond the valid period.

​Most of the immunisation schedules are based on the respective immunisation periods. As the interval period has to be checked, the system is unable to schedule an earlier appointment. Please call us at 64353895 or send an e-mail to hpb_shc@hpb.gov.sg.

​Our Specialist Clinics are run by our Visiting Specialist on certain days of the week at Student Health Centre. To ensure that you are rescheduled to the correct doctor and correct day of the clinic, please call us at 64353895 or send an e-mail to hpb_shc@hpb.gov.sg.

​Please note that the appointment for the laboratory test is to be done at SingHealth Polyclinic laboratory. Therefore, you will not be able to do it online here. To reschedule the laboratory appointment, please call SingHealth Polyclinic at 65388210.

​It is best for the parents to accompany the child. However, in the event that they are unable to, grandparents or close relatives can accompany him/her instead. If the child is coming for immunisation, the parents/guardians must sign the consent for immunisation in advance if they are not accompanying their child for the immunisation.

​Your child can attend his/her appointment on the date and time given even if he/she has lost his/her referral letter. We will be able to check his/her appointment and registration in our system.

​Yes, you can. Please call us at 64353895 to cancel the appointment. After taking the immunisation from your own doctor, please fax to us a copy of the Immunisation certificate. Our fax number is 64387166. Please address this to the Nurse Manager, Student Health Centre. Please also keep a copy of the certificate in the Health Booklet.

​Yes, you can. Please call us at 64353895 to cancel the appointment and request your Paediatrician to update the Health Booklet after your child has been seen.

​​You may view the estimated cost of your upcoming planned admission in Singapore General Hospital (SGH), KK Women’s and Children’s Hospital (KKH), Sengkang General Hospital (SKH), National Heart Centre Singapore (NHCS). You may also change your ward type and make online payment for deposit. Please note that your preferred ward type is subjected to bed availability on the actual day of admission.

​​This service is available to all Singapore Citizens and Permanent Residents with SingPass access. You will be able to access your child’s admission details up to 21 years old if you have previously registered as the Next-of-Kin of your child during the visit at Specialist Outpatient Clinic. Once your child is 15 years old and above, he/she can apply for a SingPass to log in to view his/her admission details. Singaporeans and Permanent Residents may register for a SingPass account through http://www.singpass.gov.sg.

If you have paid an initial deposit earlier in the day and would like to change to another ward type, you will not be able to do so until the following day after 8am. As your payment is still being processed, further request to change ward type will be temporarily suspended.

​Any excess deposit paid will be used to offset the final bill after discharge. The balance will be refunded to the credit card 2 weeks after final bill payment.

​The estimated bill is available up to 1 day before admission. For reference on/ after admission, you may save or print a screenshot of the estimated bill.

You have to download the HealthHub mobile app and add a child in the Health eServices selection under Family health. Click add a child, enter his/her birth certificate/NRIC and click verify. You can give your child an alias or name and upload a picture on his avatar.

Yes, parents are able to view and edit each other's entries for the child after they have successfully added the child in the Health eServices under Family Health.

Check these 3 items in sequence:

1. Ensure Notifications settings in HealthHub app is ON:
   
   • From the HealthHub 'Home' screen, tap on the hamburger menu at the top-left hand corner of the screen
     
   • Scroll down and tap on 'Settings'
     
   • Toggle the 'Notifications' to ON
   • For Access History only, toggle the 'Notifications for Access History' to ON
   
   
2. Ensure Notifications settings on the user's mobile phone is ON:
   
   • Go to your mobile phone's 'Settings'
     
   • Under Apps, scroll until you see HealthHub app
     
   • Under 'Notifications', toggle to allow Notifications to come in
   
   
3. User is required to Login with SingPass with the NRIC which he/she wants to receive push notifications with.
   
   
4. For Children's Health's notifications, ensure that the user has added the child in HealthHub.
   

This is possibly because there are amendments from the doctor/nurse regarding your child's health. A new notification was therefore sent out to notify you to look at the new record and PDF.

• From the HealthHub 'Home' screen, tap on the hamburger menu at the top-left hand corner of the screen
  
• Scroll down and tap on 'Settings'
  
• Toggle the 'Notifications' to OFF
  
• For Access History only, toggle the 'Notifications for Access History' to OFF
  

Yes, you will be able to with the following steps:

• Check that the following pre-requisite steps have been done:
  
  • o Ensure Notifications settings in HealthHub app is ON.
    
  • o Ensure that you have logged in to SingPass before under Notifications Settings
    
• From HealthHub 'Home' screen, tap on the hamburger menu at the top-left hand corner of the screen
• Above the 'Home' menu, you will see a 'Notifications' menu
• Tap on 'Notifications' menu to view all messages with regards to your child's health here.

Please update to the latest version of the HealthHub app and try again.

Children's Health is a section in the HealthHub mobile app and web portal. You will be able to view and update information like your child's height and weight, developmental milestones and birth information. For school age children, you will also be able to view your child's health records, oral health and immunisation records if available.

No, this is to supplement the hard copy Health Booklet and help parents to track and monitor the development and growth of their child in HealthHub.

HealthHub also provides relevant information on child development and growth as well as reminders on relevant milestones of your children.

Yes, please bring the hard copy Health Booklet to the clinic so that the doctors/nurses can record the vaccinations given or the outcome of their assessment in the hardcopy Health Booklet.

You are free to visit HealthHub as often as you wish. We encourage you to update the milestones regularly. You will also be prompted to update based on relevant milestone according to your child's age.

As a child’s growth pattern varies quite a lot over the various age-groups, there does not seem to be standardised recommendations for frequency for measurements. Generally, the recommendations seem to be that the growth should be measured as part of the scheduled well-baby and well-child health visits. Please consult your doctors/nurses.

As for school-age children, the recommendation is to measure 6-monthly or yearly.

Yes, the system will notify you on relevant milestones for your child based on their age, growth related information as well as recommended readings via push notification on your mobile device. We encourage you to subscribe to the HealthHub push notification services to be kept updated on this.

The HealthHub Portal is for viewing of information only. You have to download the HealthHub mobile app to enter the information.

You should seek the advice of your doctors/nurses during the scheduled developmental assessment of your child.

This error is caused by incomplete information about the child such as incomplete Date of Birth or Gender. You may refer to the 'Contact Us' section to send us your feedback.

It means you may have entered a value that is not within the valid range for that measurement item (e.g. head circumference, height, weight). Please check the value and re-enter again.

For Height measurements:

• Based on our local growth charts, your child is short when compared with others in the same age-group. You may wish to check with and seek advice from your doctors/nurses.

For Weight measurements (for children from birth to 2 years of age):

• Based on our local growth charts, your child is underweight when compared with others in the same age-group. You may wish to check with and seek advice from your doctors/nurses.

For BMI values (for children from 2 years to 18 years of age):

• Based on our local growth charts, your child is underweight when compared with others in the same age-group. You may wish to check with and seek advice from your doctors/nurses.

For Head circumference measurement (for children from birth to 6 years of age):

• Based on our local growth charts, the size of your child's head is small when compared with others in the same age-group. You may wish to check with and seek advice from your doctors/nurses.

For Height measurements:

• Based on our local growth charts, your child is tall when compared with others in the same age-group. You may wish to check with and seek advice from your doctors/nurses.

For Weight measurements (for children from birth to 2 years of age):

• Based on our local growth charts, your child is overweight when compared with others in the same age-group. You may wish to check with and seek advice from your doctors/nurses.

For BMI values (for children from 2 years to 18 years of age):

• Based on our local growth charts, your child is overweight when compared with others in the same age-group. You may wish to check with and seek advice from your doctors/nurses.

For Head circumference measurement (for children from birth to 6 years of age):

• Based on our local growth charts, the size of your child's head is large when compared with others in the same age-group. You may wish to check with and seek advice from your doctors/nurses.

The percentile for each measurement item indicates how your child's measurement compares with others in the same age-group for that measurement item. For example, if the height percentile for your child's measurement is shown as 75% - this indicates that your child is as tall as or taller than 75% of children in the same age-group, whereas if the height percentile is shown as 10% - this indicates that your child is as tall as or taller than only 10% of children in the same age-group. The same applies for the percentiles for the weight, BMI or head circumference.

Yes, as this will help the doctors/nurses in their assessment.

Immunisation/Vaccination records submitted by doctors/nurses to HPB National Immunisation Registry can be viewed here. Developmental assessment data is not available at the moment.

You may print the page using the browser on your computer.

Your entries will be kept permanently in HealthHub.

​Error code I0003 is shown if HealthHub fails to retrieve any record details for that child. If this error persists, please contact HealthHub at contact_us@healthhub.sg.

• Error code I0003 is shown if HealthHub fails to retrieve any record details for that child. If this error persists, please contact HealthHub at contact_us@healthhub.sg.
  

Why not? HealthHub Payments is a cashless mobile payment method, so now you can save time and do not have to wait in the healthcare institutions for your bill to be ready. You can make payments whenever you are, at your convenience!

You can pay your outstanding hospitalisation, outpatient and pharmacy bills incurred at the following institutions:

You can view and pay your outstanding hospitalisation, outpatient and pharmacy bills(SingHealth only) incurred at the following institutions:

a. National Healthcare Group(NHG) Cluster

• Department of STI Control
  
• Institute of Mental Health
• Khoo Teck Puat Hospital
• National Healthcare Group Polyclinics
• National Skin Centre
• Tan Tock Seng Hospital
• Yishun Community Hospital

b. National University Health Singapore(NUHS) Cluster

• Alexandra Hospital
• Jurong Community Hospital
• Jurong Medical Centre
• Ng Teng Fong General Hospital
• National University Hospital
• National University Polyclinics

c. Singapore Health Services(SingHealth) Cluster

• Changi General Hospital
• KK Women's and Children's Hospital
• National Cancer Centre Singapore
• National Dental Centre Singapore
• National Heart Centre Singapore
• Sengkang General Hospital
• Singapore General Hospital
• Singapore National Eye Centre
• SingHealth Community Hospital (Sengkang, Outram)
• SingHealth Polyclinics

Full paid bills via any payment modes, will also be shown here under "History".

You can pay your outstanding hospitalisation, outpatient and pharmacy bills for:

• Yourself
• Your child/children
• Your Family & Friends
• Anyone whom you are unable to add under your HealthHub’s relationship

Bills will be ready for viewing and payment once the healthcare institutions have ensured that there are no other charges and finalised the bill.

If you are looking for past bills, due to the implementation of new bill format, only bills which are (re)printed in the new format, will be shown on the app.

All bills shown are in Singapore Dollars. For credit cards using foreign currencies, the exchange rates will follow the bank’s prevailing rate. Please check with your bank for any other fees and charges tied to international transactions.

There is no administrative or transaction fee incurred when paying through HealthHub Payments.

Payments via Visa/MasterCard credit or debit cards, and Direct Debit.

For Credit Cards, the maximum payment amount is your credit limit.

For Debit Cards and Direct Debit, the maximum payment amount is either your bank account balance or the daily transaction limit setup by you.

The maximum payment amount allowed by the system is $99,999.99.

Successful payments made through HealthHub, should be reflected almost instantaneously.

For payments that are not successful or pending, please refer to the message shown on the screen to determine next step. Any other payment made out of HealthHub app (i.e 7-eleven, AXS machine/mobile app, SAM, banks’ iBanking sites, etc), will be reflected within 3 working days.

An email receipt will be sent to your email upon successful payment. However, you may also choose to print, download or take a screenshot of the “Payment Completion” screen, containing the receipt ID, for your record.

If you have any specific queries, please call the respective healthcare institution’s helplines.

If your queries is payment related, please email to askshs@1fss.com.sg with your full name, NRIC and payment Receipt ID, if any.

Payments made through HealthHub are made directly to the respective public healthcare clusters (e.g. Singapore Health Services) via secure payment solution, and subject to terms and conditions imposed by external parties. HealthHub is not liable for any payment issues made through it.

Once you have reached the “Payment Completion” screen during the payment process, it would mean that the transaction has been approved and funds have been successfully deducted from your credit/debit card or bank account.

Please re-launch the HealthHub app. If the bill is still shown as outstanding or payment not deducted(if partial payment is made), please email to askshs@1fss.com.sg with your full name, NRIC and payment Receipt ID, if any.

If your payment is successful, you will see a transaction successful screen and receive an eReceipt for the transaction via email.

If your payment is not successful, you will see a transaction unsuccessful screen. Follow the on-screen instructions to make your payments again.

For payments made to National University Health System (NUHS) cluster, your statement should show “NUHS Pte Ltd”.

For payments made to Singapore Health Services (aka SingHealth) cluster, your statement should show “SingHealth”.

Yes, there is! You can do the following:

a. Download PDF receipt of the payment made* (or you can check the email address which you have entered/setup in HealthHub for the receipt.)

b. Download the fully paid PDF bill under “History” tab

Please be reminded to stay vigilant and proactively protect your online identities. 

Use strong passwords for your online accounts and refrain from using the same password for different websites and applications.  If you haven't done so, we strongly advise that you reset your passwords as a preventive measure.

If you notice an unusual/unauthorised activity or transaction not performed by you, please call the HealthHub contact center at 1800 225 4482.  Alternatively, you may send an email to contact_us@healthhub.sg.

This is because healthcare professionals within the public sector often provide team-based care and care at several locations. Progressively, more details of the accesses made (such as listing by institution names) may be made available.

If you have any feedback, questions or suspect irregularities on the access made to your records in the NEHR, please write to nehr.feedback@ihis.com.sg. Do include a screenshot of what’s shown on NEHR Access History to help us look into the case.